About this role
What your work will look like:
- Manage assigned end-to-end onboarding cases for new and existing merchants across all supported payment products using the relevant onboarding systems.
- Perform merchant risk assessments and KYC/KYB/AML due diligence, including Sanctions-, PEP-, and Adverse Media screening, in accordance with internal and regulatory requirements.
- Execute Ongoing Due Diligence (ODD), periodic reviews, trigger event reviews and remediation activities for existing merchants throughout the customer lifecycle.
- Review and validate customer documentation, corporate ownership structures, Ultimate Beneficial Owners (UBOs), authorized signatories, contractual documentation and supporting evidence to ensure completeness and regulatory compliance.
- Monitor onboarding cases, identify missing information and proactively coordinate with merchants and internal stakeholders to drive cases to completion.
- Escalate complex or high-risk cases to Compliance, Risk or other relevant stakeholders where appropriate.
- Facilitate technical and billing onboarding by executing required activities and/or ensuring complete and accurate handover to the relevant downstream teams.
- Ensure assigned cases are completed accurately, within agreed SLAs, and in accordance with regulatory requirements and internal quality standards.
- Apply new regulatory and internal policy requirements as processes evolve.
- Maintain accurate documentation and case records in the relevant systems.
- Identify opportunities to improve operational efficiency and contribute ideas for process improvements within the team.
What you need to be successful in this role:
- 1–3 years of experience in merchant onboarding, KYC/KYB, AML/CFT, or financial services.
- Understanding of payment products and merchant acquiring processes.
- Good understanding of AML/CFT legislation, KYC/KYB/ODD requirements, including Sanctions-, PEP, and Adverse Media screening.
- Ability to analyse corporate structures, ownership chains and contractual documentation.
- Experience working with CRM and onboarding platforms (e.g., MS Dynamics, Console, or equivalent).
- Strong analytical and problem-solving skills.
- Excellent communication skills with both customers and internal stakeholders.
- High attention to detail and documentation quality.
- Proficiency in Microsoft Office applications.
What's next ?
- Does it sound exciting? - Apply with your CV in English. Please don’t shy away if you don’t meet all the requirements! We’re looking forward to meeting you.
- The interview process includes: a 30min intro call with a TA Partner, a 45-min Hiring Manager interview, a 60-min skills assessment call with the team. Please note the process might alter depending on our team’s availability.