About this role
This role provides strategic and commercial leadership for the EU Technical Services team, overseeing business planning, financial forecasting, and budgeting to ensure profitable, sustainable growth. The position drives performance by defining and achieving revenue, margin, and operational KPIs, while continuously improving systems, processes, and content to enhance efficiency and scalability. The role ensures resources, structure, and priorities align with organizational objectives and customer expectations, delegating effectively to support high‑quality delivery. As the senior point of contact for major clients, the role leads proposal development, strengthens key customer relationships, identifies new business opportunities, and ensures successful end‑to‑end project delivery that meets scope, timeline, and budget commitments. The position also monitors market trends to inform strategic decision‑making and enable value‑added client conversations. Through proactive communication, rigorous project oversight, and commercially aware issue management, this role safeguards customer satisfaction, drives repeat business, and contributes significantly to the organization’s growth objectives.
- Degree in Food Science or related scientific discipline
- French and English Speaking (Dutch knowledge is plus)
- Strong proficiency in client relationship management
- Strong proficiency in proposal and report writing, project management, and document control
- Proven leadership, communication, and teamwork skills
- People management experience, including coaching for performance and sustaining team engagement
- Excellent analytical and problem‑solving abilities
- Skilled communicator across multiple channels
- Ability to work independently with minimal supervision
- Travel may be required as part of this role and will vary from project to project.
The core of accomplishing our mission is building a thriving, high-purpose and high-performance culture and ensuring the well-being of our team. Every aspect of our business, including client focus and growth, stems from this fundamental commitment. Our culture is rooted in four central values: Doing the Right Thing, Treating People Well, Relentlessly Pursuing Excellence, and Embracing Unity Within NSF. These principles drive all our actions.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies and search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written and signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
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