Hire Controller

Job Description

https://cespower.bamboohr.com/hiring/jobs/edit/31

You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.

Your areas of influence are to :

- Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction

- Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed

- Actively promote products and services by up selling initiatives maximising revenue opportunities

- Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request

- Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport

- Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing

- Ensure procedure manual compliance including audit compliance

- Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals

- To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information

- To create, input, maintain and archive electronic files

- Represent the Company by embodying and promoting the Company’s values and behaviours.

This is an exciting and engaging role and a great stepping stone into developing your career with us.

To be successful we need you to be:

- a great, effective communicator with internal and external customers

- have an eye for detail with strong organisational skills

- adaptable and resilient to an ever-changing events and industrial environment

- self-motivated (of course!) and can show time management capability

- proficient PC skills

Desirable, but not essential, is as you would expect, namely a willingness to learn and:

- Knowledge of Power Generation rental market.

- Knowledge of Hire Desk Function

- Transport Management

At CES Power, we value teamwork, commitment and great customer service.
If you are organised, proactive and ready to join us as a Hire Controller, we would love to hear from you.

Apply today and become part of the CES Power team!