Experience Center Specialist (11502)

About Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

The Experience Center Specialist manages the day-to-day operations of the Customer Experience and Training Center, ensuring customer visits, training sessions, product demonstrations, and meetings are seamless and impactful. This role combines hospitality, AV technology, and logistics coordination to deliver polished, on-brand experiences while supporting customer insights, content opportunities, and cross-functional business needs. The position also helps ensure consistent product messaging and identifies opportunities to translate customer interactions into valuable business, marketing, and training insights.

What you will do:

- Experience Center Visits & Events: Coordinate customer visits, training, meetings and events, including schedules, guest communications, room setup, catering, badges, transportation and run-of-show. Host visitors and coordinate internal teams to deliver a seamless, polished and customer-focused experience.

- Center Operations & Facility Readiness: Oversee daily Experience Center operations and maintain meeting, training and demonstration areas in a clean, safe and customer-ready condition. Manage room layouts, displays, facility scheduling, AV systems and presentation technology to ensure readiness for scheduled activities.

- Product Demonstrations & Equipment: Coordinate equipment for demonstrations and training, including inventory, staging, charging, service and maintenance. Partner with Warehouse and Service to prepare units, coordinate certified operators and ensure required pre-use inspections and safety protocols are followed.

- Brand & Customer Experience: Partner with Sales, Product Marketing and subject matter experts to support engaging demonstrations, presentations and customer experiences. Maintain consistent brand presentation, company messaging and product value proposition delivery across demonstrations, presentations and Experience Center activities.

- Content & Storytelling: Identify and support content opportunities from customer visits, demonstrations and training, including photos, videos, customer stories, testimonials, FAQs and key takeaways. Partner with Marketing to translate in-person experiences and customer questions into reusable digital and search-focused content.

- Customer Insights & Performance: Gather customer questions, observations and post-visit feedback through surveys, debriefs and center activities. Share relevant insights with Marketing, Sales and Product teams to help inform content, customer education and future initiatives. Track center KPIs, including visits, attendee satisfaction, sales-influenced opportunities and content generated.

- Budget, Vendors & Center Resources: Manage the center's operating budget, vendors and resources, including catering, AV support, cleaning, signage and promotional items. Maintain operating procedures, checklists, emergency procedures and equipment/product inventory to support efficient center operations.

When & Where:

Onsite Daily

Qualifications

What you need to have:

- 3+ years of experience in customer experience, hospitality, event coordination, facility operations or AV support.

- Strong customer-facing, communication, organization and multitasking skills.

- Technical proficiency with AV equipment, presentation technology and conferencing platforms.

- Experience coordinating events, logistics, facilities and/or equipment.

- Ability to support product demonstrations, training and marketing initiatives.

- Strong attention to brand presentation and customer experience.

- Customer-first, safety-focused mindset with ability to work around powered industrial equipment.

- Ability to gather and communicate customer feedback and insights.

What would be nice to have:

- Bachelors degree in Marketing, Communications, Hospitality, Business or a related field preferred.

- Experience in a B2B, manufacturing or material handling environment preferred.

- Experience supporting product demonstrations, training programs, marketing initiatives or content development is a plus.

- Experience with advanced AV/conferencing systems such as Zoom Rooms or Crestron preferred.

What we offer:

- Medical, dental, and vision benefits

- Paid Vacation, Sick Time, and Paid Holidays

- Profit Sharing Opportunities

- Flexible Spending and HSA Accounts

- 401k with automatic company contribution and company match

- Short-term and long-term disability insurance

- Life, Dependent Life, and AD&D Insurance

- Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)

- Employee Assistance Program

- Employee Discounts

- On-site fitness center (Houston)

- On-the-job training and development

The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer :

Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the companys discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.