About this role
Job Description:
Job Title: Regional Operating Officer (ROO)
Location: Springfield, Missouri
Department: 1001 SS Administration
Employment Type: Full-time
Job Summary:
Make a meaningful impact as a Regional Operating Officer by shaping high-quality patient and client services, leading talented regional teams, improving healthcare operations, advancing strategic initiatives, and building partnerships that strengthen the communities we serve. This executive leadership opportunity is ideal for a thoughtful, results-oriented leader who combines operational insight, sound judgment, financial acumen, and a passion for helping others. Join a compassionate, collaborative team committed to trust, belonging, safety, fairness, and quality.
The Regional Operating Officer serves as a key member of regional leadership with responsibility for the organization, direction, evaluation, and integration of patient/client care and clinical services. Working closely with clinical, administrative, system, physician, and executive leaders, the ROO oversees assigned departments, supports care integration across the healthcare continuum, and develops innovative solutions to complex operational challenges. This role also contributes to site, regional, and corporate planning while promoting seamless, efficient, and sustainable service delivery.
Build your executive healthcare career in Springfield, Missouri, while developing community relationships and leading programs designed to improve care and support the organization’s mission throughout the region.
This position offers…
- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Mileage Reimbursement – Company paid for work functions requiring travel
- Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
- Additional Perks & Benefits - Scroll down to bottom of this post to learn more
Key Responsibilities:
- Lead day-to-day regional operations and oversee the performance of delegated departments.
- Guide and support assigned vice presidents, directors, and managers in achieving operational, clinical, financial, and strategic objectives.
- Collaborate with clinical, administrative, system, physician, regional, and centralized leaders to strengthen care delivery, develop programs, and improve organizational performance.
- Direct practice delivery, program planning, revenue generation, financial analysis, personnel management, problem resolution, and performance improvement activities.
- Establish departmental metrics, productivity reports, and practice parameters related to documentation standards, caseloads, episodes of care, session duration, and other business outcomes.
- Monitor key performance indicators and provide regional management with the strategies, tools, and support needed to achieve established results.
- Develop and maintain quality and safety standards while advancing short-range and long-range business goals.
- Partner with C-Suite and market leadership to establish organizational goals, strategies, and tactical plans.
- Anticipate stakeholder needs and lead the development of responsive clinical programming.
- Standardize and improve regional workflows through monitoring, operational analysis, and collaboration with other leaders.
- Facilitate effective communication among executive leadership, regional leaders, managers, staff, community partners, and organizational stakeholders.
- Build productive relationships with corporate service departments, market leadership, and external community partners.
- Evaluate economic trends, internal and external markets, workforce needs, and patient and community experience to support the organization’s mission, vision, and values.
- Monitor healthcare trends and regulatory changes, recommending operational approaches that safeguard organizational compliance.
- Develop practice-management standards and tools in partnership with centralized administrative leadership.
- Prioritize responsibilities, complete assignments promptly, and develop realistic action plans that support regional goals.
- Analyze complex information, make timely decisions, exercise sound judgment, and resolve operational challenges.
- Promote a positive culture of trust, belonging, safety, fairness, teamwork, quality, and employee wellbeing.
- Communicate strategic direction, engage team members at all levels, and champion the successful implementation of organizational change.
- Address difficult team-member situations directly and respectfully, using appropriate discretion and Human Resources guidance.
Education, Experience, and/or Credential Qualifications:
- Bachelor’s degree from an accredited college or university in a Health and Human Services field that includes advanced clinical training; and
- Five years of healthcare leadership experience with knowledge of supporting systems and health plan operational process components.
OR
- Master of Business Administration (MBA) from an accredited college or university; and
- Five years of healthcare leadership experience with knowledge of supporting systems and health plan operational process components.
Additional Qualifications:
- Master’s or doctoral degree in a Health and Human Services field preferred.
- Professional licensure as an LPC, LCSW, or Psychologist preferred.
- Demonstrate thought leadership and the ability to drive results through a team-based leadership style.
- Build effective community partnerships and professional connections.
- Communicate ideas clearly and prepare concise, professional reports.
- Use common word-processing, spreadsheet, database, and web-based applications proficiently.
- Handle confidential information appropriately.
- Demonstrate strong operational leadership, strategic planning, financial analysis, performance improvement, and healthcare management skills.
Physical Requirements
Work is performed in an office, clinical, residential, and/or community-based environment, depending on the role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs.
This position is classified as sedentary work and may require occasionally exerting up to 10 pounds of force and/or frequently exerting a negligible amount of force to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.



Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.



Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.