About this role
Patient Referral Specialist – Outpatient Therapy Clinic
Independence, IA | Full-Time
Schedule: Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office
Pay: $17–$20/hr (based on experience)
A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.
An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you.
What You’ll Do
Referrals & Insurance
- Process new patient referrals and schedule patients promptly with the right therapist
- Verify insurance coverage and obtain prior authorizations when required
- Give new patients the correct paperwork and walk them through what’s needed before their first visit
- Audit and track patient files so records are complete before closing
Front Office
- Answer phones and respond promptly to patients, therapists and vendors
- Check patients in and out, collect copays and manage therapist schedules
- Keep the clinic HIPAA-compliant and welcoming
Office Support
- Order supplies and keep office equipment maintained
- Handle mail and mailings, such as birthday and recruitment cards
- Copying, typing and other admin support as needed
What We’re Looking For
Required
- High school diploma or equivalent
- 1–2 years of office or administrative experience
- Comfortable with email, Word, Excel and learning new software
- Detail-oriented, organized, and friendly on the phone and in person
- Handles high volume and interruptions, and prioritizes without close supervision
Preferred
- Medical, dental or therapy office experience
- Insurance verification or prior authorization experience
Benefits
- Medical, dental and vision insurance
- 401(k)
- PTO and personal days
- Continuing education
- Weekday daytime hours with flexibility — no nights or weekends
- Therapist-owned and therapist-managed — leaders who understand patient care
- Local clinic team supported by our home office