About this role
Bilingual Front Desk /FOA
About Smile Starters
Smile Starters is a general dental practice serving children and young adults ages 1–20 . We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results , which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.
This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.
Job Duties / Responsibilities
- Greet and communicate with patients and families in a friendly, professional manner
- Check in patients and update necessary paperwork and electronic records
- Answer incoming phone calls and respond to patient inquiries
- Schedule new and follow-up patient appointments
- Confirm appointments via phone, text, or email
- Follow up with patients who missed appointments
- Check out patients, including collecting patient portions of visits and scheduling future appointments
- Reconcile procedures performed with those billed
- Process insurance claims and verify eligibility
- Interpret for clinical staff and patients as needed
- Perform other duties as assigned to support the team
Ideal Candidate
- Associates degree or higher
- Desire and aptitude to learn and grow in a dental/medical office
- Minimum of 1 year experience in a medical or dental office
- Familiarity with NCTracks a plus
- Strong computer skills
- Friendly, professional demeanor and excellent communication skills
- Bilingual in Spanish and English (required)
Requirements
- Can-do attitude and willingness to help the team
- Experience in a dental or medical office environment
- Fluent in Spanish and English
Benefits
- Competitive salary with performance incentives
- Paid time off
- Health, dental, vision insurance, short term disability, and supplemental life insurance
- Company paid Basic Life Insurance and Long-Term Disability
- Retirement plan options
- Friendly, supportive, and collaborative team environment
- Opportunity for career growth within a well-established pediatric-focused practice
Qualifications
Requirements
- Can-do attitude and willingness to help the team
- Experience in a dental or medical office environment
- Fluent in Spanish and English