Release Manager - Epic

Position Title

Release Manager - Epic

Broadmoor Campus

## Position Summary / Career Interest:
The Release Manager reports to the manager of the Release Operations team. The Release Manager owns the Release Management lifecycle that involves planning and scheduling the release, coordinating between teams, controlling the software's delivery process, and deployment of release as per the schedule. The Release Manager will release the software after testing is completed and work closely with teams such as the application development teams, quality assurance team, database, servers and storage, desktop, Citrix, etc. The Release Manager will maintain proper coordination between these teams for a successful release. Overall, the Release Manager is concerned with planning, testing, tracking, release, deployment, communication, and risk management.

Responsibilities and Essential Job Functions
- Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

- Demonstrates accountability in delivering the assigned tasks. Reports issues and accomplishments to project manager.

- Delivers a work product that meets the requirement as defined by the departmental project process documentation.

- Demonstrates general competence/knowledge of the healthcare setting and electronic medical records, overall information technology systems and concepts, software and quality assurance testing methodologies and best practices.

- Demonstrates effective communication and presentation skills.

- Expresses ideas clearly and effectively, adjusting language and terminology to meet audience needs.

- Establishes strong working relationships with physicians, nursing, and business units to gain support of the 02 Environment and release strategies.

- Understands and supports department change control and release strategies and related processes and procedures.

- Participates in developing and communicating the 02 environment strategy, including data migration activities, refreshes, downtimes, upgrades, SU installs and key milestone dates related to the activities.

- Understands the environment supports a single source of build and refresh recommendations that preserve data integrity as data is moved between environments and validated in the production environment.

- Maintains documentation of current environment structure, including name and purpose of each 02 environment in collaboration with the operational database administrator.

- Ensures that all department analysts and distributed builders understand and follow the appropriate environment structure relative to building in correct environment, testing in correct environment, and doing those activities in the allocated timelines.

- Uses Epic’s application release tool, NOVA to make assignments.

- Provides departmental training for the NOVA application.

- Provides stakeholder training and configures note assignment group for key stakeholder groups.

- Assists in the development of the go live support plan, including the identification of facility, required resources and other logistical requirements.

- Ensures cutover plan is documented and organizes practice cutover events.

- Ensures technical and application teams complete release tasks correctly and on time.

- Facilitates the go live status update meetings, preparing the agendas in advance of the meetings.

- Collaborates with existing HITS change control processes to include 02 components and build.

- Collaborates with HITS Release Analyst (approver) for 02 Release Authorizations.

- Participates in and may facilitate meetings including Release, O2 Environment Coordination, upgrade planning, go live planning and others.

- Assists in the coordination and management of 02 upgrade activities for both Special Updates (SU’s) and Version Upgrades.

- Assists with activities such as environment upgrade schedule, release note allocation and tracking via NOVA, downtime planning, and go live planning.

- Tracks the location and status of required SU’s in development with vendor.

- Coordinates and facilitates downtime planning for 02 SU packages and upgrades.

- Demonstrates competency in the use of the following applications: 02, NOVA, Sherlock, SharePoint, MS Office Suite, Remedy.

- Assists in planning the release of project deliverables and release life cycle.

- Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.

- Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.

- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.

- Track the progress and find any issues. Always work to improve the process of release.

- Make sure that the release is planned, according to the requirements.

- Schedule the milestone reviews before each release and release readiness reviews before deployment

- Create plans for the implementation and deployment as per the release schedule.

- Monitor weekly updates on the release activities

- Maintain close communication and collaboration with other release manager teammates

- Lead the Go-Live activities to deploy the software successfully.

- Participates in 24/7 command center activities as assigned.

- Responds to off duty call.

- Work closely with the Quality Assurance team (Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.)

- Maintain documentation related to procedures on build and release, various notification lists, and dependencies.

- Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

- Actively participate in CAB meetings to discuss the release schedules with the team and find any roadblocks. Actively listens to CAB presentations and asks probing questions to determine release conflicts.

- Certification or proficiency (with certification score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment.
- Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
- Associates Degree in Computer Science or other related field

Preferred Education and Experience
- Bachelors Degree in Computer Science or other related field

- 2 or more years experience as analyst of release manager

- 1 or more years experience in healthcare setting in title role

Preferred Licensure and Certification
- Certification in one Epic application

## Time Type:
Full time

## Job Requisition ID:
R-57791

Important information for you to know as you apply:

- The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion .
- The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected] .
- Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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