About this role
Schedule: Monday - Friday 8am-5pm
General Summary
Serves in a role to support providers and their support staff to achieve the quality outcomes with the goal of optimizing patients' health and wellbeing. This position requires excellent phone-based customer service skills, clear verbal and written communication, ability to follow directions to track and complete a series of complex tasks, basic administrative skills and comfort using technology to track and manage work tasks (Word, Excel, Adobe, and tracking databases). To be effective, the specialist must enjoy communicating with patients via telephone, have a can-do attitude, and an interest in supporting patients, healthcare, and advocacy.
Qualifications
Minimum Education:
- High School Diploma or GED Required
- Certificate Program Professional Medical, Administrative or Business School. Preferred
Work Experience:
- 1 year Customer service experience. Required and
- 2 years Experience in a primary care or specialty office. Required
Licenses:
- Basic Life Support Upon Hire Required
- Certified Medical Assistant Upon Hire Preferred
Courses and Training:
- Medical terminology. Upon Hire Required
Knowledge, Skills, and Abilities:
- Proficient communication skills including SBAR technique.
- Ability to effectively present clinical information to the care team;
- Proficient in navigating and entering information into an electronic health record.
- Models team work.
- Self-motivated and dependable.
- Able to work independently.
Benefits Offered:
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)