Business Solution Analyst (Office of the Provost)

We are seeking a Business Solution Analyst  (Hopkins Edge) who will be responsible for administration, maintenance, data governance, and performance of the university's unified Customer Relationship Management (CRM) platform supporting Hopkins Edge marketing, enrollment, and business development efforts. In addition, the position will serve as the central owner of learner and prospect data, ensuring that accurate, actionable insights are available to support the work of the Hopkins Edge Portfolio Strategist, marketing team, business development team, and divisional partners across all ten schools.

In collaboration with the Vice Provost of Academic Affairs and Innovation, the Business Solution Analyst will ensure that the CRM platform is performing optimally in accordance with data governance decisions and institutional guidelines/policies to support enrollment growth, lead generation, and content strategy across all Hopkins Edge business work streams. The position will routinely interact with the platform vendor, central IT, marketing and business development teams, and individual school Hopkins Edge leads to ensure data flows seamlessly across the Hopkins Edge ecosystem. The Business Solution Analyst will also be responsible for establishing reporting frameworks and dashboards that translate raw enrollment and engagement data into clear, decision-ready insights for stakeholders.

Specific Duties & Responsibilities

- Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
- Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering.
- Create test strategy based on the analysis of design document and requirements.
- Design test plans for projects and work with project teams and business partners to obtain approval.
- Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
- Generate test scripts and perform test analysis. Test scripts will be manual or automated.
- Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
- Report test results and metrics to management and team in timely matter.
- Define test cases, scripts and corresponding data sets.
- Manage and execute test preparation activities with minimal supervision.
- Perform test execution and defect tracking (if applicable).
- Learn, support, maintain and train users on testing tools.
- Identify other uses and expansion of the tool sets.
- Write business cases, business requirements, develop functional specs and functional prototypes.
- Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
- Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
- Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
- Other duties as assigned.

Minimum Qualifications

- Bachelor's Degree.
- Five years of related experience preferably within testing and business requirement gathering.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
- Higher education experience is helpful but not required.

Technical Skills

- Agile Methodology - Intermediate
- Application Architecture - Intermediate
- Data Architecture and Design - Intermediate
- Data Visualization - Intermediate
- JIRA - Intermediate
- Operating Systems - Intermediate
- Product Requirements - Intermediate
- Software Development Life Cycle - Intermediate
- Software Documentation - Intermediate
- Systems Architecture - Intermediate
- User Story - Intermediate
- Workflow Management - Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Business Solution Analyst   
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $75,135 - $131,510 Annually (Targeted $100,000 Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday to Friday, 9:00 AM to 5:00 PM 
FLSA Status: Exempt 
Location: Remote 
Department name: Office of the Provost   
Personnel area: University Administration