About this role
** Applications will be received until October 23, 2026 . If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org . **
About this job:
Responsible for building positive relationships between District schools and families, fostering a culture of mutual trust and active participation in their student’s education. Manages the delivery of professional development and workshops aimed at strengthening family and community engagement, while serving as a moderator for critical discussions regarding family needs and district policies. Engages families in the education of their children; facilitates a productive, two-way dialogue around the issues and concerns that are important to District families; and supports training needs, facilitating workshop sessions.
What DPS Offers You:
- A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
- $56,125 - $67,351 . Click here (http://thecommons.dpsk12.org/site/default.aspx?pageid=2859) for more information on compensation for these roles.
- In addition to competitive compensation, DPS has other Total Reward offerings such as; time off (http://thecommons.dpsk12.org/Page/1129) , health and wellness benefits (http://thecommons.dpsk12.org/Page/1397) , and PERA Retirement (http://thecommons.dpsk12.org/retire) .
What You'll Do:
- Manages Tier I intake for the FACE Helpline, empowering families and community members to navigate complex district systems. Delivers targeted resources, individual coaching, and expert guidance on district policies to resolve inquiries efficiently.Performs Tier II intake, of sensitive family concerns, coordinating with specialists for targeted case management and/or mediation
- Addresses concerns referred by the Board of Education and the Office of the Superintendent and assesses and troubleshoots escalated issues, applying expert understanding to resolve complex challenges; focuses on the root cause to achieve systemic and sustainable improvement
- Provides effective and equitable dispute resolution services, identifies and assesses systemic obstacles working between school staff and families, and builds solutions to support improved school community relations
- Acts as first escalation point for families and community members looking to address concerns above the building leader
- Serves as a central point of contact for families and external stakeholders during emergencies or crisis
- Collaborates with Instructional and Operational Service Directors and uses data trends to make recommendations
- Maintains specialized knowledge of district policies and procedures and ensures that DPS investigations related to assigned parent and community concerns are conducted fairly and in compliance with applicable district policies and procedures
- Conducts grievance inquiries and investigations and reviews decisions made by schools in relation to assigned concerns from families and community members
- Provides consultation, coaching, training, presentations, and facilitation on a variety of topics related to conflict management, de-escalation and customer service.
- Works according to guidance from the Office of General Counsel to mediate with families in place of legal action and/or after legal action to ensure that communication and relationships are restored
- Manage District conduct letters
- Manages the intake and tracking of grievances from families with students at charter schools and ensures that concerns are sent in a timely manner
- Manages the intake of Exceptional Student Services assistance referrals and ensures concerns are sent in a timely manner
- Works with other teams in the District to both influence and implement policies, procedures, programs and initiatives that pertain to Family and Community Engagement
- Travel to various school locations is required.
What You’ll Need:
- High School Diploma/GED
- Bachelor's Degree preferred
- Three or more years of community work preferred
- Three or more years of conflict resolution and group facilitation preferred
- Proficiency with Google Suite and Gmail, including Docs, Sheets, and Slides required
- High degree of integrity in handling confidential information required
- Effective time management and organizational skills required
- Bilingual (English and Spanish) required
- Strong verbal and written communication skills both in English and Spanish required
- Excellent communication skills, including experience with public speaking with proven ability to both facilitate and participate in conversations with a variety of different audiences (families, school leaders, community members, etc.)
- Strong attention to detail
- Effectively handle multiple demands and competing deadlines under minimal supervision required
- Work collaboratively with others within the team, department, district, and community required
- Demonstrated ability to foster trust and build relationships with linguistically and culturally diverse populations required
- Available for evening and weekend coverage as needed to support high-priority community events and district-wide crisis response.
- Must possess a valid driver’s license, reliable personal transportation, and valid auto insurance.
- Live and work with a permanent home address in Colorado while working with us.
- Have the ability with or without accommodations to meet the physical demands of the position.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
Students First. Integrity. Equity. Collaboration. Accountability. Fun