About this role
Join Our Team at Lutheran Village at Miller's Grant! We ’re currently seeking a dedicated (Full-Time or Part- Time Concierge) to become part of our caring and mission-driven community. This position will be (days of week worked), (shift worked) and with (on-call status).
The Concierge provides support to the administrative staff and assists residents, callers, and visitors by directing them to the appropriate locations, departments, or personnel.
At Lutheran Village Miller’s Grant , we’re more than just a workplace, we’re a not-for-profit organization that puts people first . That means valuing every resident we serve and every team member who supports them. Here, your work is more than a job, it’s a meaningful part of something bigger.
Come see the difference!
What You’ll Do as a n LVMG Concierge:
- Operate telephone, paging, radio, voicemail, and computerized phone systems, answer calls professionally and direct inquiries to appropriate individuals or departments.
- Provide information and materials (e.g., brochures, directions, newsletters, calendars) in accordance with policies.
- Greet visitors and assist with guest room reservations, directing them to the proper offices, personnel, or residents.
- Prepare event and tour signage and assist with maintaining meeting room and event calendars.
- Manage work orders using computer software and support administrative staff as needed.
- Maintain positive, cooperative relationships with residents, families, coworkers, and community partners.
- Perform all duties aligned with the organization’s mission and comply with established policies and procedures.
- Participate in mandatory training, in-service sessions, and cross-training opportunities to enhance clerical support skills.
- Perform additional duties as assigned.
All the great incentives you get as a LVMG Team Member!
A strong total compensation package including:
- Competitive wages
- Health, dental and vision insurance
- Paid short- and long-term disability and life insurance
- Generous contributions to a 403(b)-retirement plan
- Paid Time Off
- Paid professional development
- Scholarship opportunities
An even stronger culture of caring, collaboration and support!
Qualifications
What You’ll Need as a Concierge :
Education | Experience
- High school diploma or equivalent.
- Experience in a professional setting.
Knowledge, Skills and Abilities
- Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
- Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
- Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
- Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
- Skilled in the use of standard office equipment and technology.
- Maintains professionalism, composure, and a positive attitude when managing challenging situations.
- Physically able to move throughout the workday and lift items up to 20 pounds using safe handling practices.
- May be necessary to assist with resident evacuation during emergency situations.
- Complies with organizational health and safety requirements, including vaccination policies or valid exemptions.
Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.
LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.