Sales Support Administrator

Salary: Competitive salary and annual company bonus
Location: Warwick, hybrid working with 60% office based
Travel: Occasional UK travel to customers, suppliers and dealers

At Renault Trucks UK, we are passionate about keeping businesses moving. From supporting essential industries to delivering innovative, reliable and award winning electric trucks, our work helps shape the future of transport.

Behind every successful vehicle delivery is a team of people making sure everything runs smoothly. From the moment an order is placed to the day a vehicle reaches its customer, accuracy, communication and teamwork make all the difference.

We are looking for a Sales Support Administrator to play a key role in our sales operations. You will help ensure customer orders are processed efficiently, deliveries meet expectations and our dealer network receives the support it needs.

Working at Renault Trucks UK

What We Offer at Renault Trucks:

- Pension scheme: Matched up to 5% of your salary, including death in service cover.

- Medical Insurance: Medical insurance coverage is provided by Bupa.

- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall wellbeing.

- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.

- Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.

- Enhanced family-friendly policies: including maternity leave with 6 months full pay and 6 months half pay, as well as 5 week paternity leave.

For more details regarding our benefits, please follow the link: Volvo Group Benefits

Who are you?

- Strong administrative skills, with excellent attention to detail and the ability to manage orders, records and information accurately.

- Experience working in a commercial sales environment, with an understanding of customer requirements, order processes and the importance of meeting deadlines.

- A customer focused approach, with a commitment to providing timely updates, responding to queries and delivering a positive customer experience.

- A practical, problem solving mindset, with the confidence to investigate issues, manage competing priorities and find effective solutions.

- Clear communication and interpersonal skills, with the ability to build relationships and work collaboratively with a range of stakeholders.

- IT skills, including Microsoft Office 365, Excel and SAP, alongside a proactive and adaptable approach to managing workloads and improving processes.

What will you do?

You will be part of a busy, fast paced Sales Order Processing team, all reporting to the SOP Logistics and Inventory Manager.

You will also work closely with colleagues across Renault Trucks UK and Renault Trucks France, as well as the Sales team, dealer network, bodybuilders, national fleet account managers and external suppliers. Building these relationships will be essential to coordinating orders and delivering the service our fleet customers expect.

- Support our dealer network by providing timely order and delivery updates, responding to queries and resolving issues.

- Process and track customer orders, ensuring information is accurate and orders progress efficiently through to delivery.

- Monitor factory delivery schedules, identify potential delays and work with relevant stakeholders to find solutions.

- Investigate order processing errors, invoicing queries and vehicle claims, working with the relevant teams to find effective solutions.

- Maintain accurate vehicle information on the RAV portal, support dealer registration queries and help ensure legal and regulatory requirements are met.

- Coordinate fleet and demonstration vehicle orders, reviewing bodybuilder schedules against factory delivery dates to ensure everything stays on track.

- Produce month end sales and inventory reports, analyse information and identify opportunities to improve processes and ways of working.

Renault Trucks Transformation

Apply today and take the next step in your career.

Know someone who would be a great fit? Share this opportunity with them and help us find our next Sales Support Administrator.

Find out more about Renault Trucks UK

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All Volvo Group job adverts are open for a minimum of 10 working days from the posting date.

Internal Applications:

If you have any questions, contact Kieren McAndrews, Talent Acquisition Partner. Please do not email CVs. All applications must be submitted via the Volvo Careers website.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.