About this role
We are currently accepting applications for an energetic, experienced Marketplace retail attendant to join the team here at Embassy Suites Orlando Lake Buena Vista South. Our award-winning property is 300 suites with 40,000 sq. ft. of meeting, pre-function, and event space. We have a well-tenured management team, which runs this very busy hotel and convention center in an exceptional manner with high standards, expectations, and strong results orientation.
Position Requirements
- Experience in a retail setting, preferably in a hotel environment.
- Outstanding guest service skills.
- Able to handle a multitude of tasks in an ever-changing environment.
- Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.
- Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.
Primary Responsibilities
- Rotate and stock all Marketplace items accurately and efficiently
- Check out all guests at the register while maintaining great customer service
- Must be able to assist the guest in any way possible
- Clean and maintain all work areas
- Manage all cash, credit, debit, and room charge handling procedures
- Maintain a positive work environment
- Ability to multitask and work under stressful situations
- Assist guest with any questions and/or concerns
- Maintains and adheres to company values
Education
- High school diploma or GED or degree in Hospitality related major.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
- Able to confidently utilize POS software to complete guest transactions.
Physical Requirements
- On a continuous basis, stand at a desk for long periods of time in front of a computer screen. Also requires walking/reaching and bending throughout shift.
- Must be physically fit to lift, pull, and push items up to 50 pounds.
The statement in this job descriptions are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.