Quality Assurance Associate III

ConduentGuatemalaOn-siteFull-timeNew grad, 0–1 yearsListed 9 hours ago

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About this role

Job Track Description:

- Performs business support or technical work, using data organizing and coordination skills.

- Performs tasks based on established procedures.

- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

- Expands skills within an analytical or operational process.

- Maintains appropriate licenses, training, and certifications.

- Applies experience and skills to complete assigned work.

- Works within established procedures and practices.

- Establishes the appropriate approach for new assignments.

- Works with a limited degree of supervision.

Functional Knowledge

- Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

- Helps teams to integrate and work together to support the achievement of company goals.

Impact

- Impacts a team, by example, through the quality service and information provided.

- Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership

- May provide informal guidance to junior team members.

Problem Solving

- Ability to problem solve, self-guided.

- Evaluates issues and solutions to provide the best outcome for clients and end-users.

Interpersonal Skills

- Clearly and effectively exchanges information and ideas.

Responsibility Statements

- Creates a quality checklist to determine potential defects.

- Reviews transactions and selects samples for auditing.

- Performs risk assessments related to performance monitoring and financial operations.

- Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.

- Validates audit findings with operations personnel to concur with root cause analysis (RCA).

- Performs other duties as assigned.

- Complies with all policies and standards.