PROJECT COORDINATOR

Role Summary:

The Project Coordinator is the primary customer-facing role within the commercial project delivery team. Working across all phases of the Project Delivery Workflow, the Coordinator owns the day to day coordination of the project — managing client communication, tracking construction schedules and deliveries, resolving field issues, and ensuring every project reaches a clean closeout. This role works directly with the Project Manager, Account Analyst, and Sales to keep projects moving through all five milestone gates.

Scope of the Position:

The Project Coordinator will be located at the Huntsville, AL site. This position requires < 15% travel to job sites and customer locations.

Responsibilities:

Responsibilities expected of this position include, but are not limited to, the following:

Project Coordination & Customer Communication

- Lead project kickoff communication with customers, establishing project contacts, communication expectations, and workflow processes

- Serve as the primary customer-facing contact for daily project coordination and issue resolution

- Maintain consistent communication with General Contractors, superintendents, vendors, and internal teams throughout the project lifecycle

- Provide timely project updates regarding schedules, deliveries, material availability, and change orders

Scheduling & Delivery Coordination

- Request, review, distribute, and maintain construction schedules for all assigned projects

- Continuously track project sequencing and proactively communicate schedule changes impacting deliveries or operations

- Coordinate with internal logistics teams and vendor partners to align deliveries with site readiness and installation schedules

- Assist with shipment breakouts, delivery sequencing, and field coordination efforts

Project Documentation & Systems Management

- Maintain accurate and current project information within Teams, BisTrack, SharePoint, and Wilson Works

- Track purchase orders, order acknowledgments, delivery statuses, and project milestones

- Update delivery methods, review dates, and sequencing details as construction schedules evolve

- Ensure all project documentation is organized, accurate, and accessible to internal stakeholders

Change Order & Issue Resolution Management

- Manage the change order process from initiation through communication and documentation

- Coordinate with Project Managers regarding approval requirements and customer communication

- Track scope changes and notify the Account Analyst of any impacts to contract value or billing

- Resolve customer concerns proactively while escalating critical issues appropriately

Closeout & Financial Support

- Coordinate punch list completion with field teams and superintendents

- Compile and distribute complete project closeout documentation packages

- Confirm billing discrepancies, delivery variances, and documentation issues are resolved prior to final closeout

- Support the Account Analyst with pay application documentation, lien waivers, and administrative project support as needed

Continuous Improvement

- Identify opportunities to improve project workflows, communication processes, and operational efficiency

- Support departmental initiatives focused on scalability, customer experience, and continuous improvement

- Contribute positively to team development and collaborative problem-solving efforts

Qualifications

Position Qualifications:

Core Competencies

- Strong organizational and project coordination skills

- Exceptional verbal and written communication abilities

- Customer-focused mindset with strong relationship-building skills

- Ability to prioritize and manage multiple active projects simultaneously

- Strong attention to detail and follow-through

- Demonstrates initiative, accountability, and reliability with minimal supervision

- Ability to remain composed and solution-oriented in fast-paced environments

Technical Skills

- Proficient with Microsoft Office Suite

- Experience with Microsoft Teams, SharePoint, BisTrack, and Wilson Works preferred

- Ability to learn and navigate construction scheduling and project management systems

Professional Characteristics

- Well-developed team skills and unquestioned integrity

- Sound judgment and decision-making abilities consistent with company policies and standards

- Strong problem-solving skills with the ability to proactively identify and resolve issues

Education and Experience:

- High school diploma or equivalent required; associate's or bachelor's degree preferred.

- 1+ years of experience in project coordination, customer service, or a related field preferred.

- Experience in construction, building materials, or supply chain is a strong plus.

Physical Requirements:

- Sit, Stand, frequently.

- Adapt to various environments including production and job site settings.

You will be expected to follow any other job-related instructions and perform other job-related duties requested by management.