IT Support - Afternoon

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at  Leevin Group

We are looking for a proactive and analytical IT Support to join our team. This role goes beyond traditional support by focusing on problem-solving, process improvement, and enhancing the overall efficiency of IT operations.

The
IT Systems Support
will play a key role in supporting business systems, optimising workflows, and ensuring a seamless technology experience across the organisation.

Key Responsibilities

- Provide in-person and remote support for hardware, software, and network-related issues across multiple locations.

- Analyse recurring technical issues and propose long-term solutions to improve system performance and user experience.

- Install, configure, and maintain IT equipment (Windows PCs, Chromebooks, printers, and related devices).

- Support and optimise business applications, including Google Workspace, ticketing systems, and other core platforms.

- Manage user accounts, permissions, and onboarding/offboarding processes, ensuring compliance and data security.

- Maintain accurate documentation of incidents, root causes, and resolutions to support continuous improvement.

- Oversee IT asset lifecycle management, including inventory control, setup, maintenance, and returns.

- Collaborate with cross-functional teams on IT projects, system upgrades, and digital transformation initiatives.

- Act as a point of contact for vendors and service providers, supporting procurement and issue resolution.

- Deliver basic user training and create clear, user-friendly technical documentation.

- Identify opportunities to improve IT processes, tools, and service delivery based on best practices and emerging technologies.

Skills & Competencies

- Strong analytical thinking and problem-solving skills.

- Ability to translate technical concepts into simple language for non-technical users.

- Excellent organisational and time management skills.

- Proactive mindset with a focus on continuous improvement.

- Customer-oriented approach with strong interpersonal skills.

- Adaptability and ability to work in a fast-paced, multi-site environment.

Experience & Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).

- Previous experience in IT support, helpdesk, or technical roles.

- Experience with IT service management tools and remote support platforms.

- Hands-on experience troubleshooting hardware, software, and network issues.

- Fluency in English (full professional proficiency).

What We Offer

- Opportunity to grow into a more strategic IT role within the organisation.

- Exposure to multiple systems, projects, and business areas.

- Collaborative and dynamic work environment.