AMI Information Systems Specialist - Meridian

Info Systems Analyst

Job Summary

The Info Systems Analyst is a highly technical and analytical position responsible for supporting Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), metering systems, and associated business processes. This role ensures the accurate, timely, and continuous flow of high-quality meters and operational data across enterprise systems while supporting billing, customer service, regulatory compliance, and operational excellence.

The position serves as a subject matter expert in AMI technologies, metering systems, system integrations, data analytics, software applications, and communication networks. Responsibilities include monitoring system performance, resolving technical issues, developing automation solutions, maintaining metering applications, supporting business operations, evaluating new technologies, and providing technical training and guidance across the organization

If you are selected as the successful candidate, you acknowledge that storm support is a requirement for all roles at Mississippi Power. This includes working during storm restoration efforts and outside of normal business hours as needed.

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Major Job Responsibilities

AMI Data Integrity, Monitoring & Analytics

- Monitor, analyze, and maintain the integrity, availability, and quality of AMI and MDM data while investigating exceptions and supporting billing, validation, and operational reporting.
- Develop reports, dashboards, and performance metrics to support business decisions and operational improvements

Technical Support, Troubleshooting & System Reliability

- Troubleshoot and resolve issues involving AMI Headend systems, MDM, C2M, communication networks, relays, collectors, access points, and meters; collaborate with Technology Organization, Metering Services, Customer Services, vendors, and field personnel to resolve system and metering issues.
- Support network performance monitoring and provide backup support for AMI network operations; generate and coordinate field investigations and work orders related to meter and communication performance issues.
- Maintain system reliability through software upgrades, preventive maintenance programs, and process improvements.

System Integration, Software Development & Process Improvement

- Support and maintain interfaces between AMI, billing, customer service, and enterprise systems.
- Develop and enhance software applications, scripts, automation tools, and reporting solutions.
- Maintain metering application software and meter test data collection systems.
- Identify and implement technology solutions that improve business processes, operational workflows, and data quality.
- Support LAN/WAN communication systems and data exchange processes.

Metering Technology, Training & Continuous Improvement

- Provide technical expertise and support for electronic and electromechanical metering systems and associated equipment; develop procedures and provide training related to metering technologies and business processes.
- Evaluate and recommend emerging metering products, AI-enabled analytics platforms, software solutions, communication technologies, and automation tools while promoting safe work practices and ensuring compliance with applicable standards and procedures.
- Prepare and communicate operational performance summaries, project updates, and technical recommendations, and support strategic initiatives and cross-functional projects that enhance AMI performance, customer service, reliability, and operational efficiency.

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Education, Experience, Knowledge & Skills

Education

- Bachelor’s degree in computer science, Information Systems, Software Engineering, Computer Engineering, Data Analytics, or a related technical field preferred.
- Equivalent combinations of education and relevant experience may be considered.

Experience & Technical Knowledge

- Knowledge of AMI, MDM, utility billing and customer service systems, metering technologies, electronic and electromechanical metering systems, and related utility operations.
- Understanding AMI communication infrastructure, RF technologies, LAN/WAN networks, and data management systems.
- Knowledge of database technologies, reporting tools, and programming/scripting languages such as SQL, Oracle, Python, .NET, C#, JavaScript, HTML, Perl, VB, or related technologies.
- Knowledge of artificial intelligence (AI), machine learning (ML), generative AI tools, and advanced analytics technologies, including the ability to leverage AI-assisted solutions for data analysis, anomaly detection, process automation, operational insights, and business process improvement.

Skills & Competencies

- Strong analytical, troubleshooting, and problem-solving skills with the ability to evaluate complex technical and business issues and develop effective solutions.
- Strong written, verbal, and presentation communication skills with the ability to build and maintain productive working relationships across departments and with external partners.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Demonstrated commitment to safety, customer service, and continuous improvement.
- Professional behavior consistent with Southern Style and Mississippi Power's Principle Centered Leadership values.
- Ability to evaluate, implement, and apply AI-driven technologies, predictive analytics, and automation solutions to improve AMI operations, meter data quality, system performance, customer service, and operational efficiency.

Working Conditions

- Occasional on-call responsibilities and availability outside normal business hours.
- Some field visits may be required to support AMI, network, and metering operations.
- Work involves collaboration with internal business units, field personnel, technology teams, and external vendors.