About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort. At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline. Take the first step towards a rewarding career by applying today.
What you will have an opportunity to do:
We are seeking a motivated, detail-oriented individual to join our Front Desk team as a Night Auditor. This position plays a key role in delivering exceptional overnight guest service while ensuring accurate financial reporting and daily audit procedures.
The Night Auditor is responsible for assisting guests, managing front desk operations, reconciling daily transactions, and preparing reports to support hotel operations. The ideal candidate is personable, organized, and able to work independently while maintaining a welcoming and professional environment. This position typically works overnight hours from 11:00PM to 7:00AM.
Your Role:
- Greet and assist guests professionally during overnight hours
- Perform guest check-in/check-out, manage reservations, and respond to guest requests
- Post room charges, taxes, and additional transactions accurately
- Audit and reconcile daily transactions, revenue, and payment reports
- Prepare and distribute daily occupancy, revenue, and audit reports
- Review guest folios and resolve discrepancies as needed
- Maintain hotel safety and security procedures, including routine property walks
- Respond to guest concerns, emergencies, and incidents overnight
- Communicate important overnight updates to morning shift and relevant departments
- Answer calls and respond to requests in a timely manner based on priority
- Maintain regular attendance and work varying schedules based on hotel business needs
- Assist other departments as needed.
What are we looking for?
- Must have the ability to work the overnight hours
- A high attention to detail
- High school diploma or equivalent.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills, proficiency in hotel PMS systems, and Microsoft Office preferred
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Must be available to work various shifts including weekends and holidays.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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