About this role
Medical Office Associate - Front Desk/Call Center - Full Time, Morristown, NJ
Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associates manage both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing.
Principal Accountabilities:
- Interviews patients for case histories prior to appointments.
- Schedules and coordinates appointments.
- Accurately updates and maintains patients' health records.
- Verifies insurance coverage and assists the billing department with processing claims.
- Obtains insurance referrals for patient appointments.
- Ensure contacting patients regarding appointments, answering billing questions.
- Assists patients with re-scheduling appointments and other scheduling issues.
- Assists with triaging phone calls in practice call center.
- Performs other related duties as assigned.
- Work with highest confidentiality and abide HIPPA compliance
Required:
- High School Diploma or equivalent.
- Must be willing to travel to Morristown, Bridgewater, Rockaway, Pompton Plains and/or Clark locations.
- Must be willing to work a flexible schedule Monday to Friday, 7:45 am to 5:30 pm.
Preferred :
- Associate's degree in medical office management, Business, or related field.
- 3+ year of experience in a medical office environment or relevant area.
- 2+ years' administrative experience