Senior Claims Manager R2731

JOB DESCRIPTION

SENIOR CLAIMS MANAGER

Fort Myer Construction Corporation is a leading, award-winning contractor in the Washington, DC metropolitan area. For over 50 years, we have proudly served the infrastructure needs of DC, Maryland, and Virginia through specialized services including street and highway construction, bridge and structure work, utilities, electrical services, design-build projects, asphalt supply and paving, and emergency response operations. With a workforce of over 600 skilled craftspeople and state-of-the-art equipment, Fort Myer is an ENR-ranked Top 400 Contractor committed to excellence and innovation in the construction industry.

Summary:
The Senior Claims Manager leads FMCC’s claims and loss-control program across all lines, including workers’ compensation, auto, general liability, property, and equipment. The role protects the company’s people and finances by managing every claim from first report through closure, controlling costs, and returning injured employees to work safely and quickly. Reporting to the Director of Human Resources (or Risk Management), the Senior Claims Manager works closely with Safety, Operations, Legal, insurance carriers, third-party administrators (TPAs), and brokers.

Duties and Responsibilities:

- •    Direct the full claims lifecycle for workers’ compensation, auto, general liability, property, and equipment claims, from first notice of loss through closure,
•    Ensure all incidents and injuries are reported to carriers and TPAs promptly and accurately, meeting DC, Maryland, and Virginia filing deadlines,
•    Lead and coordinate accident and incident investigations with Safety and field supervisors, gathering statements, photos, police reports, and witness information,
•    Manage relationships with insurance carriers, TPAs, adjusters, brokers, defense counsel, and medical providers, holding them accountable to service standards,
•    Review and approve reserves, settlements, and payments within authority, and recommend strategy on high-exposure and litigated claims,
•    Conduct quarterly and annual claim reviews with carriers and the broker, analyzing loss runs and trends to reduce claim frequency and severity.
•    Administer the return-to-work and light-duty program in partnership with Operations, HR, and treating physicians,
•    Follow up with all OSHA inquiries and inspections in coordination with Safety,
•    Manage subrogation and recovery efforts, including third-party damage to company vehicles, equipment, and property,
•    Handle damage claims made against FMCC by the public, utilities, and agencies arising from street, highway, and utility work, coordinating with DDOT, DC Water, and other owners as needed,

- •    Review contracts and subcontracts for insurance and indemnity requirements, track certificates of insurance, and tender claims to responsible subcontractors,
•    Support the annual insurance renewal by preparing claims data, loss summaries, and payroll and exposure information for the broker,
•    Track and report claims metrics, costs, and trends to senior leadership, and recommend loss-prevention actions,
•    Supervise, mentor, and develop claims staff, including the Bilingual Claims Assistant,
•    Maintain confidential, organized claim files in compliance with HIPAA and company policy,
•    Perform other related duties as assigned.

Job Requirements:

- •    Bachelor’s degree in Risk Management, Business, Insurance, or a related field preferred — equivalent combination of education and experience considered,
•    Minimum 15+ years of claims management experience, with at least 10 years in the construction industry, required,
•    Heavy highway, civil, or utility construction claims experience strongly preferred.
•    Proven experience managing workers’ compensation, auto, and general liability claims in DC, Maryland, and Virginia, required,
•    Strong knowledge of insurance programs, including guaranteed cost, large deductible, and Owner/Contractor Controlled Insurance Programs (OCIP/CCIP),
•    Experience supervising claims staff and managing carriers, TPAs, and defense counsel,
•    Professional designation such as CPCU, ARM, AIC, or WCCP preferred; adjuster license a plus,
•    Working knowledge of OSHA recordkeeping and construction safety practices,
•    Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and carrier/TPA claims portals; experience with a risk management information system (RMIS) preferred,
•    English/Spanish bilingual preferred,
•    Strong negotiation, investigation, written, and verbal communication skills,
•    Highly organized with strong attention to detail, able to manage a high volume of claims simultaneously,
•    Ability to handle confidential information with discretion and professionalism,
•    Valid driver’s license and a clean driving record,
•    Must successfully pass a pre-employment background check and drug screening prior to employment.

Working Conditions:

•    Primarily office-based at FMCC headquarters prolonged periods working at a desk and computer,
•    Finger dexterity for extensive amounts of typing,
•    Must be able to lift up to 20 pounds at a time,
•    This job requires the ability to see, whether naturally or with vision correction tools (glasses, contacts),
•    Occasional evening, weekend, 
•    This is an on-site position; remote or hybrid arrangements are not available.

We are an Equal Opportunity Employer and fully subscribe to the principles of Equal Employment Opportunity. Applicants and/or employees are considered for hire, promotion, training opportunities, and work assignments, without regard to race, color, religion, creed, sex (including pregnancy, gender identity or sexual orientation) marital status, national origin, age (40 or older) veteran status, disability, or genetic information or any other basis protected by federal or local laws.

Disclaimer:
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has discretion to add or modify job duties of the job and to designate other functions as essential at any time.