Senior Housing Property Manager

Property Manager of Senior Housing

Job Title : Property Manager of Senior Housing                                                    FLSA: Full-Time, Exempt

Department: Senior Housing                                                                                       Location: On-Site

Position Summary

The Manager of Senior Housing is responsible for providing strategic leadership and operational oversight for an affordable senior housing community. This position fosters a safe, welcoming, and affordable living environment where older adults can maintain their independence while aging in place with dignity and respect. The Manager develops collaborative partnerships with government agencies, healthcare providers, and community organizations to connect residents with essential services. This role also oversees staff, ensures regulatory compliance, protects confidential information, and promotes a culture of excellence, accountability, and compassionate service.

Essential Responsibilities

- Develop and maintain productive partnerships with agencies such as housing authorities, Social Security, Medicare, healthcare providers, and community service organizations.

- Connect residents with supportive services and resources that enhance their health, safety, independence, and quality of life.

- Collect, accurately record, and monitor resident rental payments, maintain payment records and follow established procedures for delinquent accounts.

- Maintain and manage waitlists for available housing units, ensuring accurate records and timely communication with prospective tenants.

- Screen and evaluate tenant applications to determine eligibility and approve qualified applicants in accordance with organizational policies and applicable regulations.

- Coordinate and execute lease agreements and all required move-in documentation

- Conduct tenant orientations and ensure tenants understand lease requirements, program expectations, and property policies.

- Monitor tenant compliance with lease terms, community standards, and organizational policies, addressing violations and coordinating corrective actions as necessary.

- Serve as the primary point of contact for tenant related concerns and facilitate appropriate resolutions while promoting a safe and compliant living environment.

- Prepare, review, and submit required reports, documentation, certifications, and contractual deliverables accurately and within established deadlines.

- Provide leadership, supervision, coaching, and performance management for assigned staff, administrative personnel, and volunteers.

- Ensure compliance with all applicable federal, state, local, and funding regulations governing affordable senior housing.

- Maintain knowledge of affordable housing programs, including Low-Income Housing Tax Credit (LIHTC) requirements and other applicable funding sources.

- Maintain strict confidentiality of residents, employees, volunteers, and organizational information.

- Promote a safe, respectful, and inclusive residential environment while addressing resident concerns professionally and promptly.

- Exercise patience, empathy, and respect when interacting with older adults, families, staff, volunteers, and community partners.

- Assist with budgeting, occupancy management, quality improvement initiatives, and program planning as assigned.

- Perform other duties as assigned to support organizational goals and operational needs.

Required Qualifications

- High School Diploma or equivalent

- Current LIHTC Certification required

- Minimum of five (5) years of management experience in affordable housing or affordable rental developments.

- Previous leadership experience within a senior housing, senior living, or senior services environment.

- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

- Excellent communication, leadership, organizational, and problem-solving skills.

- Ability to establish collaborative relationships with residents, families, staff, community partners, and external agencies.

Preferred Education

- Bachelor’s degree in human services, Social Services, Healthcare Administration, Business Administration, Public Administration, or a related field; equivalent education and experience may be considered.

Work Environment

- Occasionally lift, carry, push, or pull up to 25 pounds

- Ability to ascend and descend multiple flights of stairs is required to access resident apartments and common areas.

- Operate standard office equipment

- Frequently sit, stand, walk, bend, reach for extended periods of time.

- Maintain the ability to respond promptly to resident’s needs and emergency situations

Employment Requirements

- Willingness to consent to and the ability to pass a criminal background check, fingerprinting and drug screening.

- Must be willing to work, days, evenings, overnight, weekends, and holidays.

- Provide appropriate documents to complete the I-9 requirement.

Equal Employment Opportunity (EEO) The organization complies with all applicable federal, state, and local employment laws. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, genetic information, sexual orientation, gender identity, or any other protected category under Delaware or federal law.

At-Will Employment: Employment with the organization is at-will , meaning that either the employee or the employer may terminate employment at any time, with or without cause or notice.

Background & Drug Screening Disclosure Continued employment is contingent upon successfully passing all required screenings, including state and federal criminal background checks, drug testing, and FBI fingerprinting.