Dispatcher Manager

Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing, heating, air and electrical company located in NJ, PA and DE. Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Harris has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.

Harris has an immediate need for an enthusiastic, self-motivated Dispatcher Supervisor . Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Salary: $60k to $70k

**SERVICE TITAN EXPERIENCE A PLUS!**

DUTIES AND RESPONSIBILITIES:

- Coordinate and manage the scheduling of staff and dispatch of technicians

- Resolve any issues or delays in the dispatch process

- Ensure effective communication within the team and handle escalated complaints

- Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person

- Recruit, train, and monitor the performance of dispatch team members

- Prepare and present performance reports for upper management

- Develop processes that make the dispatch department more efficient

- Proactively gain and maintain a full understanding of our portfolio of products and services

- Effectively summarize and relay information

- Achieve productivity standards and goals set by the company while maintaining high quality

- Work well independently within guidelines and complete work without requiring follow up

- Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent

- Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities

- Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance

- Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory

- Understand and communicate expectations, following and firmly executing processes

- Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary

- Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met

- Dedication to providing superior customer service

Job Type: Full-time

Benefits:

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Schedule:

- 8 hour shift

- Weekend availability

Experience:

- Dispatching: 2 years (Preferred)

Work Location: In person