Customer And Community Liaison

Description The Customer & Community Liaison serves as the primary point of contact for landowners impacted by transmission and infrastructure projects. This position is responsible for building trusted relationships, coordinating property-specific communications, documenting concerns, facilitating issue resolution, and ensuring stakeholders receive timely, accurate, and understandable information throughout the project lifecycle. The role will also engage with community organizations, agricultural groups, business organizations, civic leaders, and other local stakeholders. This individual will work closely with internal project teams, including engineering, environmental, right-of-way, legal, construction, and communications, to address questions related to property impacts, easements, construction activities, and restoration commitments. Key Responsibilities: Landowner & Stakeholder Relations

- Serve as the primary point of contact for assigned landowners throughout project development, easement acquisition, construction, and restoration.
- Establish and maintain productive relationships through regular, proactive communication.
- Listen to and understand property-specific concerns, questions, and interests.
- Ensure landowners feel heard and receive professional, respectful, and responsive support.
- Tailor communication and engagement strategies to individual stakeholder needs.
- Explain complex project information in a clear and understandable manner.

Community Engagement

- Build relationships with local organizations, agricultural groups, chambers of commerce, civic leaders, and other community stakeholders.
- Participate in community meetings, open houses, stakeholder briefings, and public engagement activities.
- Support project-specific community outreach and engagement efforts.
- Communicate community feedback, concerns, and emerging issues to appropriate project teams.

Issue Resolution & Project Coordination

- Document stakeholder interactions, concerns, commitments, and action items.
- Coordinate responses with engineering, environmental, right-of-way, legal, communications, and construction teams.
- Track commitments through completion and provide timely follow-up to stakeholders.
- Help resolve complex property and project-related concerns.
- Escalate significant stakeholder concerns and emerging project risks when appropriate.

Qualifications

- Bachelors degree in communications, public relations, public affairs, business, agriculture, community development, political science, or a related field preferred Equivalent professional experience may be considered in lieu of education

- 3+ years of experience in stakeholder engagement, community relations, customer service, public affairs, account management, project coordination, right-of-way, real estate, outreach, or a related field.
- Demonstrated ability to build relationships and communicate effectively with diverse audiences.
- Strong organizational, communication, and problem-solving skills.
- Strong public speaking and presentation skills.
- Ability to navigate complex or sensitive issues professionally.
- Ability to manage multiple priorities while maintaining attention to detail.
- Proficiency with Microsoft Office.
- Valid drivers license.
- Ability to drive within 75 miles on a daily/weekly basis to customer sites and meetings (no overnight travel required)

Candidates within a 50 mile radius of Fort Wayne are preferred.
Job Type & Location
This is a Permanent position based out of Fort Wayne, IN.
Pay and Benefits
The pay range for this position is $25.00 - $40.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Permanent position based out of Fort Wayne, IN.
Application Deadline
This position is anticipated to close on Oct 30, 2026.
Workplace Type
This is a fully onsite position in Fort Wayne,IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.