Engineer, Quality Assurance

Role Overview

The Engineer, Quality Assurance is responsible for testing new releases of printers, firmware, mobile applications, software development kits (SDKs), and sample code, as well as investigating and troubleshooting customer issues escalated through Technical Support and Sales. On an occasional basis, the role also involves implementing customer-requested hardware and configuration changes, including firmware updates and component replacements.

The role requires a self-motivated individual who can develop consistent, repeatable testing processes and maintain clear, thorough documentation that supports knowledge sharing, troubleshooting, and the team's ongoing success.

Duties & Responsibilities

Test New Releases

- Plan and perform functional and regression testing of printers, firmware, mobile applications (iOS and Android),

- SDKs, and sample code before each release

- Write and maintain clear, repeatable test cases and release checklists

- Record, track, and retest defects in the bug tracking system (Jira or Azure DevOps (ADO)

- Write basic scripts (e.g., Python) to speed up repetitive testing tasks

Investigate and Troubleshoot Customer Issues

- Reproduce and investigate customer issues escalated by Technical Support and Sales that are uncertain or unknown

- Isolate whether a problem comes from printer hardware, firmware, configuration, connectivity, or the customer’s software

- Document all findings so that others can quickly understand and act on them; occasionally work directly with customer engineers and developers

- Turn recurring customer issues into new test cases to prevent repeat problems

Fulfill Customer Hardware Change Requests

- Perform firmware updates, printer configuration changes, and custom settings requested by customers

- Perform part swaps and assembly using basic hand tools, and document every change made

Build the QA Function

- Work with the Engineering Manager to establish test plans, release criteria, and documentation standards

- Share test results and quality trends with the engineering team

Experience & Qualifications

Education Level:

- Bachelor's Degree (or equivalent experience) in Computer Science, Computer or Electrical Engineering, Engineering Technology, or related field

Experience Level:

- 2+ years of experience in software or hardware testing/QA, technical support, or device troubleshooting (internships and co-ops count

- 2+ years of experience in testing mobile applications (iOS/Android) or connected hardware such as printers, scanners, or other devices Preferred

- 2+ years of hands-on tinkering: building, repairing, or modifying electronics or devices (work, school, or personal projects

Software/Technical Skills

- Bug tracking and test management (Jira or Azure DevOps (ADO)

- iOS and Android devices: installing builds and collecting logs (Xcode, Android Studio)

- Scripting (Python)

- Basic hand tools for hardware assembly and part swaps

Other Skills/Knowledge/Abilities

- Self-motivated; works independently with minimal supervision

- Clear Documentation

- Effective Communication

- Methodical, detail-oriented troubleshooting

- Technical tinkering / mechanical aptitude

Additional Details for This Role

This role will be an onsite role. You are expected to work from the stated job location 5 days a week. #LI-Onsite

Base Salary

The targeted base salary range for this position is $ 90,000 - $ 110,000 per year.Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.