About this role
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Role Responsibilities:
Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems
Supporting customers through on-site activities on Pathology and Genomics instruments and systems such as installation, implementation, maintenance and repair which may include hardware, software and networking products as well as operating systems
Installing and optimizing hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May have knowledge of third-party products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May train other field engineers or customers
May calibrate equipment on-site for large volume customers
May qualify leads
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
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Qualifications
Successful candidate MUST live in the Ontario area
- A post-secondary degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or equivalent college degree with Work experience
- 2 years of experience in laboratory environment
- Experience with troubleshooting and problem solving is essential
- Verbal and written communication is clear, respectful and timely
- You enjoy travelling and visiting customers
- 100% Travel expectation
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
## Travel Required:
100% of the Time
## Shift:
Day
## Duration:
No End Date
## Job Function:
Services & Support