Continuous Improvement – Process Documentation Specialist

Job Requirements

Job Description : CI – Process Documentation Specialist

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster.

This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

Role Summary:

The Continuous Improvement - Process Documentation Specialist designs, writes, and optimizes standard operating procedures (SOPs), work instructions, and reference training materials. This role focuses specifically on testing and troubleshooting workflows for servo motors. You will partner with engineers and technicians to translate complex technical tasks into clear, step-by-step training guides that drive quality, safety, and operational efficiency.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do:

- Process Mapping & Observation: Shadow engineering and production teams on the shop floor to observe servo motor calibration and testing processes.
- Reference & Training Document Creation: Develop and format clear technical reference manuals tailored for servo motor calibration and testing. May also develop illustrated standard operating procedures (SOPs) or job breakdown sheets (JBS).
- Continuous Improvement (CI) Integration: Apply Lean/Six Sigma principles to identify bottlenecks, waste, or safety risks in servo motor workflows, updating documentation to reflect streamlined methods.
- Visual Aid & Media Development: Create high-resolution photo guides, annotated diagrams, and video-based micro-learning modules to support hands-on operator training on servo systems.
- Review & Version Control: Establish a document governance and feedback loop with quality assurance (QA) and shop-floor leads to ensure all servo motor reference manuals remain accurate.
- Additional task as requested by customer.

What You Will Bring :

- Education: Associate’s or Bachelor’s degree in Industrial Engineering, Technical Communication, Manufacturing Technology, or a related field (or equivalent practical experience).
- Experience: 2+ years of experience in technical writing, process documentation, or continuous improvement within an electromechanical or manufacturing environment.
- Technical Knowledge: Familiarity with servo motors, motion control systems, electrical schematics, or precision assembly is strongly preferred.
- CI Methodologies: Basic knowledge of Lean, 5S, Kaizen, or Six Sigma tools (Green Belt is a plus).
- Software Skills: Proficiency in MS Office, CAD/Visio flowcharting tools, or Learning Management Systems (LMS).
- Soft Skills: Strong interpersonal skills to interview technical experts and translate jargon into plain, actionable language.

Pay Range: $27.00-$33.00/hr

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan based on employee type.

Work Requirements: This role is considered an on-site position located in Loves Park, IL.

You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Shop floor environment, which may include but not limited to excessive noise levels, excessive walking, and exposure to manufacturing environment.

Travel Requirements: Minimal to no travel is expected for those role.

Citizenship Requirement: Due to the nature of the work, U.S. citizenship is required.

Benefits - Full-Time (Regular)

- Sick Time
- 401(k) matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Referral Program
- Vision Insurance
- Short/Long Term Disability