Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Supervisor supports front-end operations by assisting with customer service, cashier oversight, service desk functions, and daily store execution. This position helps ensure a smooth and efficient checkout experience, resolves customer concerns, supports front-end associates, and promotes a positive shopping environment. The Service Supervisor serves as a leader on duty and helps maintain company standards for service, productivity, and safety.
Key Responsibilities Front-End Operations

- Assist with daily supervision of front-end operations, including checkout lanes, self-checkout, and service desk activities.

- Monitor customer traffic and staffing levels to ensure efficient service.

- Provide support for cashier overrides, returns, refunds, exchanges, and customer transactions.

- Ensure front-end areas remain clean, organized, and customer-ready.

- Support daily operational goals and service standards.

Customer Service

- Deliver exceptional customer service and promote a positive shopping experience.

- Handle customer questions, concerns, and complaints professionally and promptly.

- Assist with complex customer transactions and service-related issues.

- Build customer loyalty through positive interactions and problem resolution.

- Ensure customer service standards are consistently maintained throughout the front end.

Leadership & Team Development

- Provide direction, coaching, and support to cashiers and front-end associates.

- Assist with training new employees on customer service standards and procedures.

- Monitor associate performance and provide constructive feedback.

- Promote teamwork, accountability, and professional conduct.

- Serve as a leader on duty and provide operational support when management is unavailable.

Cash Handling & Compliance

- Assist with cash accountability procedures, register audits, and till balancing.

- Ensure compliance with company cash-handling policies and procedures.

- Support loss prevention initiatives and identify potential areas of concern.

- Maintain confidentiality and accuracy when handling financial transactions.

- Ensure proper documentation of refunds, voids, and other transactional activities.

Safety & Store Standards

- Promote a safe environment for customers and associates.

- Ensure compliance with company policies, procedures, and operational standards.

- Identify and report safety hazards or maintenance concerns.

- Support emergency response procedures when necessary.

- Maintain cleanliness and organization throughout customer service areas.

Qualifications

- High school diploma or equivalent preferred.

- Previous retail, customer service, cash handling, or supervisory experience preferred.

- Strong customer service and leadership skills.

- Effective communication and conflict-resolution abilities.

- Ability to multitask in a fast-paced environment.

- Basic computer, cash-handling, and problem-solving skills.

Physical Requirements

- Ability to stand and walk for extended periods.

- Ability to lift, carry, push, and pull up to 25-50 pounds.

- Frequent reaching, bending, and repetitive movements.

- Ability to work flexible schedules, including evenings, weekends, and holidays.

- Ability to move throughout various store departments as needed.

Key Success Factors

- Strong customer service and problem-resolution skills.

- Effective leadership and team development abilities.

- Ability to maintain accuracy and accountability in cash handling.

- Strong organizational and communication skills.

- Commitment to operational excellence and customer satisfaction.

- Focus on safety, professionalism, and store standards.

We also provide a variety of benefits including:

- Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

- Associate discounts

- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

- Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$ myACI Benefits

- Leaders invested in your training, career growth and development

- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values