EXECUTIVE COMM HEALTH NURSING DIR - SES - 64006523

Requisition No: 885686

Agency: Department of Health

Working Title: EXECUTIVE COMM HEALTH NURSING DIR - SES - 64006523

Pay Plan: SES

Position Number: 64006523

Salary: $125,000.00-$135,000.00

Posting Closing Date: 10/21/2026

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FLORIDA DEPARTMENT OF HEALTH

Job posting category: Internal

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Your Specific Responsibilities:

This is a Senior Leadership position which has overall responsibility for the operational supervision and ongoing support of public health care delivery at the Florida Department of Health in Miami Dade County (DOH Miami-Dade). The incumbent is professional nursing work in directing the Office of Public Health Nursing and Public Health Programs. Areas of supervision include Clinical Administrative Support Services (CASS), Centralized Appointment Center (CAC), and the Refugee Health Assessment Program. Responsibilities are front office operations and supervision of all CASS operations including Client registration, health access and benefits eligibility, medical referrals, private insurance, Medicaid, Medicare language interpretation and clinic appointments. This position will oversee the implementation and training of Florida Department of Health and DOH-Miami-Dade information and Security policies at all clinical sites. The incumbent will have authorized "need to know" access to the Health Management System (HMS), People First, FIMMIS, FIRS, WAGES and other databases as needed. This individual will be responsible for all supervisory duties including, but not limited to hiring and selection, developing performance plans, conduction performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate.

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Supervision and Development of CASS Team Members

• Supervise key staff at main clinics of the DOH-Miami Dade which may include: Little Haiti Center (LHC), West Perrine Center (WPC), Health District Center (HOC) and Refugee Health Assessment Clinic.

• Support the development and implementation of CASS team members and processes.

• Utilize quality improvement initiative to assist team in improving front end clinic operations outcomes and financial indicators overtime:

• Monitor the changes/needs of the market and adapt operations as necessary.

• Provide operational supervision to CASS staff including, also serve on the Clinical Management workgroup and other workgroups and committees as the clinic front end operational expert.

• Conducts staff development and in-service training sessions as needed and at least annually for the Health Management System (HMS), private insurance, Medicaid, Medicare, billing cashiering and other front-line functions as needed for CASS staff and other DOH in Miami-Dade staff as needed.

Information Security for Clinical Settings

• Incumbent will be responsible for developing local information security and privacy procedures, which must be reviewed at least annually and updated as appropriate: these documents must be consistent with federal and state laws and rules as well as with departmental policies, protocols, and procedures.

• Ensures that information security and privacy policies, protocols, and procedures are accessible to management, supervisor staff, and other staff identified as responsible for implementation of these documents.

• Monitors compliance with the information security and privacy policies protocols, and procedures. Supervision, Enabling and Regulation of Clinic Support Services:

• Provide regular supervision and on-going training for front office & enabling services staff, including supervision, meeting, evaluation, feedback, support, and coaching.

• Assure smooth operations and communication between Intake, Billing, referrals, Access, and back clinic operations.

• Regulates operations to ensure accuracy and efficiency CASS processes.

• Analyses operational processes using process improvement tools. Convenes team as needed to ensure process improvement and compliance with established goals and targets.

• Is responsible for CASS indicators. Ensures data is documented in appropriate databases.

• Investigate system, workflow, and operational problems and make recommendations:

• Build and maintain relationships with community social service partners.

• Facilitate communication between providers and enabling services staff.

• Provides oversite of the secured patient portal system, ensuring clients receive a response to their inquiry within 48 hours.

• Assists with the implementation and clinical utilization of PROMPT.

• Assists with the implementation and clinical utilization of lnContext.

• Assist the Information Security officer with monitoring and investigating Protenus alerts.

General

• Develop weekly staffing schedule for all CASS, CAC and the RHAP and maintain Master Calendar.

• Develop policies and procedures in conjunction with staff and providers that are based on federal, state and county guidelines.

• Advocate for clinic staff and volunteers in clinic leadership meetings and other appropriate venues.

• Oversee flow of clinic operations, answering staff questions, troubleshooting problems, and seeking out appropriate support as needed.

• Work as part of a cohesive team to provide support for the CASS staff and providers

• Attend staff meetings and required trainings.

• Participate in weekly Senior Leadership meetings.

• Participate in discussions, events, workshops, and training offered.

• Support the policies and goals of the department

• Integrates Department Mission, Vision, Values, and strategic objectives and plans in CASS

• Undertake continuous education to remain current with industry standards.

• Manage special projects as assigned

• Provides expert consultation to Clinical Program Managers with regards to clinical appointments. Works with managers to establish optimal appointments for clinic services to reduce cycle time, improve customer service and utilize staff to best efficiency.

• Directly responsible for the CASS, CAC, Little Haiti Health Center, and RHAP budgets.

• Coordinates facility management activities for Health District and Little Haiti Health Centers.

• Ensures new and existing HMS processes with regards to clinic operations are implemented throughout DOH in Miami-Dade

• Work with other staff involved with information security functions at the non-clinical level, to ensures proper implementation and compliance of the DOH information Security Polices

• Study and evaluate the needs of the assigned the programs and the possibilities of expanding service. Prepare proposals to justify program budget needs to the Officer, and others. The assigned program budgets are monitored by the employee.

Public Health Nursing – The employee must monitor the trends in the community served and adjust programs as needed. In addition, the employee has responsibility for monitoring all nursing license issues, including scope of practice issues for nursing staff (regardless of licensure level), and assuring that all nursing staff have and maintain a license to practice in Florida. Employees assure that any nursing staff that is not licensed (for example, through license lapse or delays in transferring license from another state) does not practice nursing until the license is reinstated.

Data Management - Expected to review and analyze data related to staff output and outcomes from a variety of programs and to participate at the agency management level in making program and agencywide decisions. Review data and compare to state data and data from similar populations as needed to describe and address needs of populations targeted by the CHO and will make recommendations regarding changes to enhance the health of these populations. Employee will use input from staff, community assessments, and other community partners, including residents to identify patterns in the community that affects health as related to agency priorities, and will develop methods of confirming these patterns using qualitative or quantitative data.

Organizing and Directing - Review staff assignments and other resources and adjust as needed. Expected to participate in community-level planning for the health of the residents. This might include representing the Health Department with groups that are not traditionally health focused. Will also meets with comparable staff from other agencies and with consumers to develop formal and informal community partnerships and develop areas of collaborative practice.

Training - Provide for on-the job training for new staff. Determine and provide for the training of other staff based on the need and availability of resources. Coordinate with nursing schools for field and clinical experience for nursing students. Oversight and training of Infection Control protocols and measures.

Setting Work Standards - Review assigned program activities, problems, and functions with the Health Officer or designee to evaluate and revise work standards. Implement changes and ensure that standards, policies, and procedures are current. Stay abreast of current programs, and assist the Health * Officer and other professional supervisors in planning, evaluating, and implementing new health programs.

Reviewing Work - Review work of nurses and allied medical workers regularly through written reports, conferences supervisors, and occasionally on-site monitoring to ensure quality and efficiency in services delivered and to update services as needed. Will perform or lead efforts in performing clinical audits.

Required Knowledge, Skills, and Abilities:

- Strong computer and database skills

- Knowledge of Medicaid, Medicare, HMO and other third-party billing; knowledge of medical records and the knowledge, skills and ability to maintain strict confidentiality, understanding of HIPAA confidentiality requirements

- Able to manage projects independently and take the lead with little direct supervision

- Excellent organizational, communication and collaborative skills

- Albe to work with people to diverse backgrounds

- Knowledge of basic management principle and practices including quality management principles and process management.

Qualifications:

Minimum – Certification as an Advanced Practitioner Registered Nurse, Nursing license from the Florida Board of Nursing.

Preferred – Incumbent in this position is preferred to have a master’s degree or higher from an accredited college or university.

Where You Will Work:

1350 NW 14TH STREET

MIAMI, FLORIDA 33125.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

- Annual and Sick Leave benefits;

- Nine paid holidays and one Personal Holiday each year;

- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

- Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

- Flexible Spending Accounts;

- Tuition waivers;

- And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.