General Manager

Flagstaff Ranch Golf Club, located in Flagstaff, Arizona , is pleased to announce an excellent career opportunity for General Manager! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, youll contribute to a global leader in golf and community management.

Troon is looking to fill the key leadership role of General Manager at Flagstaff Ranch Golf Club, a member-owned private club located at an elevation of 7,238 feet among the Ponderosa Pines of Northern Arizona. Founded in 2003, the Club features a Jerry Pate-designed golf course that takes full advantage of the beauty of its mountain setting with dramatic elevation changes and views for hundreds of miles. The 7,160-yard, par-71 course is considered one of the states top layouts, ranked No. 16 in Arizona on Golfweeks recently released Best Private Clubs state-by-state ranking.

The Clubs clubhouse is currently under an $11 million dollar renovation, set to reopen in June of 2027. The state-of-the-art renovation includes enhanced and diverse dining spaces, two indoor outdoor bars, multi-purpose room, private boardroom, golf simulator, member locker rooms and more. With this new clubhouse, an exciting rebranded service approach will be led by the GM and management team. Flagstaff Ranch homeowners enjoy additional amenities including a Community Center with a well-equipped fitness center, offering member fitness classes, outdoor grills, tennis and pickleball courts, a basketball courts and playgrounds for the kids. Flagstaff Ranchs pool facility is equipped with a kids pool, a large pool for swimming and a spa. For more information, please visit: Flagstaff Ranch Golf Club

Ideal candidates are to have a genuine passion for property management and leadership. As General Manager, you will be responsible for directing and overseeing all aspects of the club and facility, including its activities and relationships between members, board, committees, associates, and community. Maintaining a strong and collaborative relationship with the POA/HOA is imperative, and experience in like settings is ideal. This position has the ultimate responsibility for maximum member satisfaction, sound financial performance and board-collaborative capital planning. Member engagement, and the ability and passion for creating a strong team culture is priority. Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed. Previous supervisory experience is a requirement for the position.

Essential Duties:

- Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service.

- Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.

- Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.

- Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.

- Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.

- Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.

- Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and drive business growth.

- Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community.

- Directly supervise department leaders.

- Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.

- This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Education/Experience:

- Bachelors degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. (Multi-course facilities may require more experience.)

Physical Demands:

- Regularly stands, walks and sits. Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears. Occasionally lifts up to 50 pounds.

Environment/Noise:

- Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

- Class A member of PGA/LPGA member

Job Knowledge, Skill, and Ability Preferences:

- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

- Knowledge of Microsoft Office applications.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

- Healthcare Benefits – Medical, Dental, and Vision coverage

- Retirement Benefits – 401(k) with employer match (19 years of age and older)

- Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .