Specialist, Teleradiology

Reporting to the Teleradiology Manager, the Specialist provides operational, technical, and client support services for veterinary teleradiology programs. This role serves as a primary point of contact for veterinary clients, radiologists, and internal teams to ensure efficient case management, quality imaging workflows, and exceptional customer service. The Specialist is responsible for onboarding new clients, maintaining account and imaging system data, supporting case workflow processes, troubleshooting technical issues, and coordinating communication between clients and radiologists.

Responsibilities include, but are not limited to

- Serve as a primary client liaison for troubleshooting and operational support between veterinary clients, radiologists, and internal teams.
- Onboard new veterinary clients and provide orientation to teleradiology services and workflows; support onboarding and ongoing education for veterinary clients regarding imaging workflows and system functionality.
- Set up client profiles and validate client accounts within the imaging systems.
- Support initial client setup processes, including maintaining client accounts across systems.
- Assist with PACS management, including workflow support, image routing, connectivity troubleshooting, and case management processes.
- Assist with creating and maintaining training materials, reference guides, and instructional videos for clients and internal staff.
- Maintain accurate documentation of client communications, account updates, workflow activities, technical issues, resolutions, and workflow updates within internal systems.
- Collaborate with radiologists, veterinarians, technical teams, and operations staff to support efficient case turnaround times.
- Partner with VetRad, MedVet, and other stakeholders to resolve workflow, imaging, and service-related concerns.
- Identify workflow inefficiencies and recommend process improvements to enhance operational performance and client satisfaction.
- Ensure compliance with company policies, confidentiality standards, and medical record handling procedures.
- Coordinate scheduling of doctors in partnership with VetRad leadership.
- Assist with pulling data for Qlik/Power BI reports as needed for leadership.

Knowledge, Skills, and Abilities

The ideal candidate will have a minimum of 3 years’ experience in veterinary medicine, veterinary specialty services, teleradiology, healthcare operations, or technical support in addition to:

- Familiarity with DICOM imaging systems, PACS platforms, and veterinary workflow systems preferred.
- Experience with Salesforce (SFDC), Clario, or similar case management systems preferred.
- Experience supporting PACS, DICOM workflows, Ambra, Clario, or related imaging platforms preferred.
- Strong understanding of veterinary imaging workflows and teleradiology operations preferred.
- Strong customer service, communication, and problem-solving skills.
- Demonstrated ability to troubleshoot complex technical and operational issues independently.
- Experience managing escalated client concerns and providing high-level customer support.
- Strong written and verbal communication skills, including training and documentation development.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office and general computer applications.
- Ability to work independently and collaboratively within a remote environment.

MedVet offers competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, and 401K.

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.