Content Operations & Production Assistant

About Us

This role will work with a fast-growing digital media company focused on creating authentic, entertaining, and heartwarming short-form video content. Their portfolio of channels reaches millions of people across Instagram, TikTok, Facebook, and other social platforms.

We're looking for a highly organized, proactive, and social-media-savvy Content Operations & Production Assistant to support their growing team.

This is a hands-on role that combines social media management, content production, administrative support, and project coordination. The ideal candidate is someone who thrives in a fast-paced creative environment, enjoys wearing multiple hats, and takes pride in keeping things running smoothly.

Responsibilities

1. Social Media Publishing & Scheduling

- Manage daily publishing and scheduling across social media accounts, including Instagram, TikTok, Snapchat, Facebook, and YouTube.
- Ensure content is posted accurately and on time across all platforms.
- Prepare and review captions, thumbnails, tags, collaborator invitations, and other publishing details.
- Maintain and update content calendars across four brands.
- Coordinate with editors and team members to ensure content is ready for publication.
- Monitor published posts and troubleshoot any publishing issues.
- Ensure sponsored content is published according to campaign requirements and deadlines.

2. Community Management & Engagement

- Manage daily community engagement across four social media brands.
- Proactively comment on relevant posts from creators, brands, and other accounts to increase visibility and engagement.
- Respond to comments on content in each brand's established voice.
- Identify trending conversations and opportunities for meaningful engagement.
- Monitor audience feedback and flag notable comments, questions, or concerns.
- Help strengthen relationships with online communities through consistent, thoughtful engagement.

3. Content Production & Filming

- Assist with on-the-street filming and interviews throughout New York City.
- Support interviewers and production teams with equipment setup, audio checks, and filming logistics.
- Help identify and approach potential interview subjects when needed.
- Coordinate filming schedules, locations, and production needs.
- Assist with organizing, labeling, and uploading raw footage after shoots.
- Help troubleshoot basic production issues to ensure filming runs smoothly.
- Provide general hands-on support during shoots and special productions.

4. Reporting, Analytics & Administrative Support

- Collect, organize, and maintain social media performance data across all accounts.
- Track key metrics including views, engagement, follower growth, and content performance.
- Prepare regular performance reports and summaries for internal use, brand partners, and sponsors.
- Compile statistics and insights for sponsorship proposals, campaign recaps, and business presentations.
- Maintain accurate spreadsheets, trackers, and reporting documents.
- Assist with general administrative tasks and special projects as needed.

5. Communication & Project Coordination

- Help coordinate communication between internal team members, freelancers, interviewers, editors, and external partners.
- Serve as a point of contact to ensure projects and deliverables move forward efficiently.
- Follow up on outstanding tasks, deadlines, and requests to ensure nothing falls through the cracks.
- Assist with scheduling shoots, meetings, and other production-related activities.
- Track project progress and proactively flag delays or issues.
- Help ensure all parties have the information, assets, and resources needed to complete their work.
- Support day-to-day coordination across multiple brands and business initiatives.

Qualifications

Required

- Strong familiarity with Instagram, TikTok, Facebook, and short-form video content.
- Excellent organizational skills and strong attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple projects, deadlines, and responsibilities simultaneously.
- Proactive, dependable, and comfortable working independently.
- Comfortable working on the streets of NYC and interacting with people.
- Proficiency with Google Workspace, including Google Sheets, Docs, and Drive.
- Willingness to learn new tools, systems, and workflows.
- Ability to work full-time in person in New York City.

Preferred

- Previous experience in social media management, content production, or a related role.
- Experience managing or publishing content across multiple social media accounts.
- Familiarity with social media analytics and reporting.
- Basic knowledge of video production equipment and filming techniques.
- Experience coordinating projects or working with creative teams.
- Familiarity with content scheduling and project management tools.

What We're Looking For

We're looking for someone who is:

- Proactive: Anticipates needs, takes initiative, and doesn't wait to be told what to do.
- Organized: Keeps track of multiple moving pieces and ensures nothing falls through the cracks.
- Detail-Oriented: Understands that small details matter, especially when managing content across multiple accounts.
- Resourceful: Can solve problems independently and figure things out when challenges arise.
- Adaptable: Comfortable switching between creative, administrative, and operational responsibilities.
- Collaborative: Communicates clearly and works well with different personalities and teams.
- Social-Media-Savvy: Genuinely understands internet culture, social platforms, and what makes content engaging.

What Success Looks Like

- Content is consistently published accurately and on schedule across all accounts.
- Social media communities receive consistent, thoughtful engagement.
- Filming days are organized, efficient, and well-supported.
- Performance statistics and reports are accurate, organized, and readily available.
- Communication between team members and external partners runs smoothly.
- Projects stay on track, deadlines are met, and outstanding tasks are proactively followed up on.
- Leadership can spend less time managing day-to-day logistics and more time focusing on creative direction and growing the business.

Why Join Us?

- Work directly with a fast-growing digital media company reaching millions of people worldwide.
- Gain hands-on experience across content production, social media operations, and brand partnerships.
- Be part of a small, creative, entrepreneurial team.
- Work on content that reaches and connects with people around the world.
- Opportunity to take on more responsibility and grow with the company.