About this role
The Principal Platform Engineer – Experience Interaction Platform (EIP) / Contact Center as a Service (CCaaS) will serve as a senior technical leader responsible for engineering, integrating, automating, securing, and operating Navy Federal's enterprise contact center platform built on Microsoft Dynamics 365 Contact Center and the Microsoft cloud ecosystem.
This role will provide hands-on technical leadership across platform engineering, DevSecOps, integration, observability, reliability, environment management, and production operations. The Principal Platform Engineer will partner closely with Enterprise Architecture, Product, SRE, Cybersecurity, Infrastructure, Network/Telephony, application teams, Microsoft, and implementation partners to deliver a secure, scalable, resilient, and supportable interaction platform.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent professional experience
- Significant experience engineering and operating enterprise-scale cloud platforms
- Strong experience with Microsoft Azure and cloud-native engineering
- Hands-on experience with Microsoft Dynamics 365 Contact Center or Customer Service
- Experience with Power Platform and Dataverse
- Strong experience designing and integrating REST APIs and enterprise services
- Experience with Azure DevOps, Git, CI/CD, automated deployments, and Infrastructure as Code
- Experience building or operating mission-critical production systems
- Strong understanding of enterprise security and identity patterns
- Strong troubleshooting and root-cause-analysis skills
- Experience with voice, IVR, digital channels, routing, and contact-center integrations
- Experience with Microsoft Copilot Studio and AI-enabled customer-service solutions
- Experience with Microsoft Teams and enterprise telephony
- Experience implementing observability using Azure Monitor and Application Insights
- Ability to provide technical leadership across multiple engineering teams and technology domains
Desired Qualifications
- Deep experience implementing or operating Dynamics 365 Contact Center / CCaaS platforms
- Experience with large enterprise contact centers
- Experience with Azure API Management, Functions, Key Vault, and integration services
- Experience developing automated platform engineering capabilities using PowerShell, Azure CLI, Python, or similar tools
- Experience engineering platforms within banking, financial services, or another highly regulated environment
- Microsoft Azure, Power Platform, Dynamics 365, or DevOps certifications are desirable
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526