About this role
Job Summary:
The incumbent serves as a member of the Senior Leadership Team within the Department of Early Childhood and Family Services. The Program Manager supervises the Center Managers of the Head Start and Early Head Start program. They are responsible for the overall direction, coordination, and evaluation of these work units under the direction of the DECFS Director. The Program Manager assists with the screening, selection, onboarding, and training of candidates for employment. Additional responsibilities include planning, assigning, directing work, performance evaluation, employee discipline and recognition, as well as addressing and resolving problems under the direction of the Program Director. The ideal candidate will be a structured problem solver and decision maker who possesses good relational skills and the ability to work independently as well as part of a larger team.
Qualifications
Major Responsibilities/Activities:
Under the direction and guidance of the Director of the Department of Early Child and Family Services:
- Assists with planning, formulating, coordinating, and implementing the Head Start & Early Head Start programs at the center level.
- Ensures the timely submission and accuracy of reports from Centers: Center Manager Monthly Report, Weekly Building Checklist, Weekly Playground Checklist, Incident Reports, BLS and Attendance Plans.
- Works collaboratively with other Senior Leaders within the department to ensure that each Head Start and Early Head Start Center maintains compliance with OHS Standards, State Licensing Requirements and ESP Policies, Procedures and Operational Plans.
- Conducts weekly check-in meetings with other Senior Leaders to stay abreast of service area information and individual center needs.
- Conducts weekly visits to centers to provide monitoring, coaching and support to managers (a minimum of four (4) centers per week).
- Conducts at least one (1) formal face-to-face monthly meeting with Center Managers and invites other Senior Leaders to participate and provide information/updates as needed.
- Conducts weekly virtual meetings with Center Managers and invites other departments to participate and provide updates as needed.
- Conducts bi-weekly check-ins with individual center managers to document performance, center level needs and staff progress (Classroom staff, Family Advocates and Support Staff).
- Collaborates with the Director of Operations, HR Director, HR Generalist, and IT/Risk Manager to ensure completion and coordination of Work Orders, Facilities Requests, HR needs and coordinates efforts with appropriate departments to ensure that issues are escalated and resolved in a timely manner.
- Conducts monthly Combined Service Area Meeting to monitor data and compliances at the center level and conduct root cause analysis and action planning to follow up on monitoring visits.
- Assists PFCE Team and Center Managers in ensuring that the program is meeting its In-kind and volunteer requirements.
- Participates in Strategic Planning and contributes to the development of program goals and objectives along with other leaders.
- Works with other leaders to assess program/community needs and update Community Needs Assessment annually.
- Direct center-based operations in a manner consistent with the requirements of contractual agreements, laws, regulations, funding documents, and agency goals and objectives.
- Work closely with the Department Director to establish operating and administrative policies and procedures to ensure efficient program operation and compliance with all contractual terms, conditions, and obligations .
- Serve as an advocate for the Head Start & Early Head Start programs.
- Develop and maintain clear lines of authority and channels of communication.
- At the approval of the Program Director, preside at various meetings of Head Start & Early Head Start personnel and specific committees, to obtain guidance, provide leadership and coordinate the activities of these groups to the best interest of the agency and program.
- Utilize Community Assessment data to maintain, correct or improve the delivery of services at the center level.
- Study policies, methods and procedures and modify or make recommendations for modifications, as necessary, for the proper functioning of the program.
- Assign, onboard, develop, train, supervise and evaluate performance of Center Managers.
- Collaborate with HR on personnel actions and employee relations.
- Ability to support, coach and build the capacity of direct reports.
- Provide support with the development and implementation of In-Service training and technical assistance plans as requested.
- Perform additional duties as assigned by the Director.
Benefits
We value our team members and are pleased to offer a flexible benefits package for all eligible employees. Our package includes:
- Medical/Dental/Vision Insurance
- Life Insurance (50,000)
- Voluntary Short-Term and Long-Term Disability
- FSA – Flexible Spending Accounts
- Employee Assistance Program
- Generous Paid Time Off (Sick, Personal, and Holidays)
- 401(k) Plan