Client Service Representative - Primary Care

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients and families needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

We provide excellent benefits including:

- Medical, Vision, and Dental plans through BCBS

- 28 days of Paid Time Off

- Excellent mileage reimbursement rate

- 403b Retirement plan with matching

- Focused programs honoring Veteran patients

- Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)

- Best Orientation and Onboarding program youve experienced

- Seasoned Hospice leaders guiding your career growth

Essential Functions

- Manages incoming telephone calls for Primary Care.

- Answers calls promptly, transfers callers, creates and sends actions or encounters to the appropriate staff, and routes messages accurately.

- Provides routine administrative support to leadership and other departments.

- Places outgoing appointment-reminder calls to patients.

- Maintains expert working knowledge of applicable database systems and protects patient privacy.

- Uses active listening and critical-thinking skills to identify caller needs and processes each call according to applicable service-line guidelines.

- Receives, reviews, and accurately routes incoming faxes to the appropriate provider, clinical team, or administrative department in accordance with established office protocols.

- Follows up with specialists to confirm receipt of outgoing referrals and, when necessary, obtains the correct fax number and resends the referral.

- Performs related duties as required or assigned.

- Maintains and promotes the professional reputation of VIA Health Partners.

- Maintains professional development and incorporates new information and methods into practice.

- May perform other duties as required.

Qualifications

Minimum Qualifications

- High School diploma or GED.

- A minimum of two years of related experience in an office environment, preferably in a healthcare setting. Working knowledge of primary and/or palliative care is preferred.

- Typing proficiency is required; proficiency in Microsoft Office is preferred.