About this role
Position summary
EJ Home Services is hiring a Lead Water Heater Technician to install, repair and replace residential water heaters and to lead our water heater crew in the field. You will handle the toughest calls yourself, train and support other technicians, and make sure every job is done safely, to code and to a standard our customers recommend to their neighbors.
Key responsibilities
Installation, repair and replacement
- Install, replace and repair gas and electric tank water heaters, tankless units, heat pump water heaters and hybrid systems.
- Diagnose problems with burners, thermocouples, gas valves, elements, thermostats, control boards, venting, expansion tanks and recirculation pumps.
- Size and recommend the right system for each home based on household demand, fuel type, space and venting.
- Make gas, water and electrical connections, and install seismic strapping, drain pans, T&P discharge lines and expansion tanks to code.
- Perform flushes, descaling, anode rod replacement and preventive maintenance.
- Haul away and properly dispose of old units.
Leadership
- Lead and mentor water heater technicians and helpers on job sites and during ride-alongs.
- Serve as the go-to expert for difficult diagnostics and installs.
- Help train new hires on installation standards, safety practices and customer service.
- Review completed work for quality and code compliance before closing jobs.
- Coordinate with dispatch and the service manager on scheduling, crew assignments and emergency calls.
Customer service and compliance
- Explain options, pricing and repair-versus-replace trade-offs clearly and honestly.
- Pull permits and schedule inspections as required; make sure all work passes inspection.
- Keep accurate job records, photos and invoices in [field service software, e.g. ServiceTitan or Housecall Pro].
- Keep the service vehicle stocked, clean and organized, and track inventory of parts and units.
- Follow all company safety policies, including gas leak, combustion and carbon monoxide safety procedures.
Qualifications
Preferred
- Plumbing license or journeyman certification [adjust to your state's requirements].
- Experience with combi boilers, water softeners, filtration or recirculation systems.
- Experience training or supervising other technicians.