Solution Architect

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Job Category
Customer Success

Job Details

About Salesforce

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Solution Architect – Marketing Cloud Next

Location: Mexico City (CDMX), Mexico
Level: Solution Architect
Function: Professional Services · GDC Strategic Technology Practice · Migration Hub

Role Overview

The Solution Architect – Marketing Cloud Next is a client-facing leader responsible for designing and guiding end-to-end migrations from legacy marketing platforms (Eloqua, Marketo, HubSpot, Pardot, legacy SFMC Classic) to Salesforce Marketing Cloud Next and Data Cloud.

As a foundational member of the Migration Hub, you will own the solution blueprint, functional discovery, and client relationship. You will sit between marketing strategy and technical platform design. You will partner with the Technical Architect, Data Cloud Architect, and DevOps to make sure subscriber data, consent records, and journey logic land in a governed, AI-ready customer platform that is ready for Agentforce personalization and Data Cloud activation.

Primary Responsibilities

- Lead functional discovery workshops with client marketing, CRM, data, compliance, and digital teams
- Own the Marketing Cloud Next target architecture and solution blueprint, including Data Cloud integration design (unified profiles, identity resolution, segmentation, activation)
- Author the migration approach: wave sequencing, journey migration priorities, cutover plan, and go/no-go criteria
- Define the subscriber and consent migration strategy (GDPR, CAN-SPAM, CASL, POPI), including suppression list governance and data validation criteria
- Manage scope, functional design documents, UAT, and business sign-off at each phase gate
- Advise clients on email deliverability (IP warm-up, SPF/DKIM/DMARC) and post-migration strategy
- Contribute to Migration Hub playbooks and accelerators, and support pre-sales and solutioning

Must-Have Requirements

- Marketing Cloud Next (Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, Contact Builder)
- Salesforce Data Cloud (data streams, unified profiles, identity resolution, activation)
- Subscriber data model and consent architecture
- Working knowledge of at least one legacy platform (Eloqua, Marketo, HubSpot, Pardot, or SFMC Classic)
- Journey and campaign migration strategy
- Email deliverability
- Integration awareness (Marketing Cloud Connect, REST/SOAP APIs)
- Functional data migration strategy
- Executive-level documentation, workshop facilitation, and Agile delivery

Preferred Requirements

- AMPscript / SSJS
- Marketing Cloud Intelligence (Datorama) and Interaction Studio / Personalization
- WhatsApp, Push, SMS, and LINE channel migration
- Snowflake / Databricks as Data Cloud sources
- Loyalty Cloud / Commerce Cloud
- Migration experience from Responsys, Acoustic Campaign, or Braze

Required Experience

- 8–14 years in martech, CRM, and Salesforce consulting
- 5+ years in Marketing Cloud, with at least 2 end-to-end MCN or SFMC implementations or migrations in a solution design or architecture role
- 3+ years in client-facing advisory roles on enterprise marketing transformation programs
- Proven experience running discovery workshops with senior stakeholders

Certifications

- Required: Marketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant, Data Cloud Consultant
- Preferred: Application Architect, Marketing Cloud Developer, AI Associate

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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