About this role
WhatsApp is a fast, simple, and reliable way to talk to anyone in the world. Billions of people in over 180 countries use WhatsApp to stay in touch with friends and family, at any time and anywhere. We are looking for someone who is passionate about helping to prevent real-world harm on WhatsApp and helping keep bad actors and related harm off our platform, such as account compromise or spam. WhatsApp combats these problems in the context of a private end-to-end encrypted system, which requires flexibility and creative approaches to detection and mitigation. You will be working closely with our teams of engineers, data scientists, trust and safety teams, and designers to build products, while sharing in our commitment to quality and attention to detail.
About the Team
In India, WhatsApp is where a great deal of everyday life gets done - people message businesses, coordinate their families, and increasingly send money as easily as they send a message.
We are building a new team to take WhatsApp further in that direction. The newly established WhatsApp Services team is focused on making WhatsApp more useful for more of what people already use it for, and on building what comes next.
Responsibilities
Be responsible for leading and driving a complex product area; defining success, prioritizing problems and identifying the best strategies, considering the wider organizational and company context.
Adapt and adjust your strategies to reflect learnings and changes in context.
Independently identify and drive consensus for how to prioritize and realize the most significant opportunities in your product area.
Identify when to stop as well as when to start investment.
Work with a cross-functional team to define a product vision, develop a roadmap and drive progress against goals and milestones and resolve challenges and blockers, whilst improving team health and improving the effectiveness of the team.
Actively identify opportunities and resolve dependencies by creating shared strategies across teams in adjacent product areas.
Gather and analyze user research and market analysis to inform product decisions and influence the wider product organization.
Influence strategy and progress across partner functions, enhancing collaboration and resolving divergent goals.
Communicate the product strategy and progress clearly and concisely to all stakeholders.
Support the growth of other PMs and cross-functional team members by providing mentorship and coaching.
Qualifications
8+ years of product management experience in consumer technology, integrity, or trust and safety
2+ years of product management experience in one of the following areas: integrity, trust, and safety
Bachelor's degree (or relevant degree equivalent). STEM subjects preferred but not essential (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences)
Experience leading cross-functional product team(s) across a full product line: crafting product vision and strategy, defining product requirements, coordinating resources from other groups (marketing, legal, etc.), and driving the team to achieve key milestones and goals
Experience managing a product through the full product lifecycle
Proven experience driving a step change in the performance of a product and the effectiveness of the team that delivers that product
Extensive expertise in analyzing large-scale, complex data sets and making effective decisions based on data
Experience in integrating a broad set of requirements from a wide range of users as well as competitive context into a single coherent product strategy
Experience leading and motivating teams and influencing across an organisation
Skilled communicator, able to bring extreme clarity to complex messages
Experience in identifying and hiring the right talent to build an industry-leading cross-functional team Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Demonstrated track record of contributing to and driving very technical conversations to ensure that the team is on track and making the correct decisions and trade-offs
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Experience in a consumer-focused technology company, with in-market experience in India
Experience working with payment infrastructure in emerging markets