Technology Project Manager

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It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

We are seeking an experienced Technology Project Manager to lead business-critical technology initiatives from planning and requirements through implementation and production support.

The successful candidate will be organised, proactive and technically comfortable, with strong project delivery, product management, people leadership, stakeholder management and communication skills. This role requires someone who can independently drive initiatives, lead internal employees and external contract resources, manage budgets and risks, and provide clear, concise visibility to leadership.

Work Environment

- This is a hybrid role requiring three days per week in the office.

- Occasional travel to terminals, hubs and vendor sites may be required.

- After-hours availability is required for major releases and critical incidents.

Responsibilities

- Plan and lead technology projects, product enhancements and releases using Agile, Waterfall or hybrid delivery methods.

- Develop and maintain project plans, schedules, milestones, product roadmaps and delivery priorities.

- Manage scope, risks, issues, actions, dependencies and overall delivery readiness.

- Partner with Operations, Retail, Shipment Resolution and agent management teams to understand frontline needs, develop business cases, and translate requirements into epics, user stories and acceptance criteria.

- Prioritise features, enhancements, defects and technical debt based on business value, risk and operational impact.

- Lead mobile application projects and deployments, coordinating development, testing, business readiness, field rollout, release management and post-production support.

- Provide direct people leadership for internal employees, including coaching, development, performance management, goal setting and ongoing support.

- Lead and coordinate external contract resources, establishing clear expectations, priorities, accountability and delivery standards.

- Build an engaged and collaborative team environment across internal employees and external delivery partners.

- Coordinate development, quality assurance, architecture, change management, implementation and production support activities.

- Facilitate project meetings and stakeholder discussions to resolve issues, drive decisions and maintain delivery momentum.

- Manage project budgets, forecasts and resource plans, including internal capacity, external contract resources, vendor relationships and statements of work, where applicable.

- Apply project and product governance practices, including change control, risk management, decision tracking and appropriate documentation.

- Prepare clear, executive-ready status updates highlighting progress, risks, decisions and required actions.

- Support application stability by working with support, infrastructure, development and vendor teams on production issues, root-cause analysis, upgrades and continuous improvement.

- Leverage AI appropriately to support productivity and written communication, while maintaining a natural, personal communication style and avoiding over-reliance on AI-generated emails.

- Identify opportunities to improve processes, reporting, product capabilities and overall delivery effectiveness.

Experience

- Five or more years of experience in technology project management, product management or product ownership within an enterprise environment.

- Demonstrated experience as a people leader with internal direct reports, including coaching, development, goal setting and performance management.

- Experience leading external contract resources and delivery partners, including resource planning, delivery oversight and performance expectations.

- Demonstrated experience managing mobile application projects and deployments through development, testing, rollout and production support.

- Strong knowledge of the software development lifecycle and Agile, Waterfall and hybrid delivery approaches.

- Experience translating business needs into business cases, epics, user stories, acceptance criteria and delivery priorities.

- Experience working with business, development, quality assurance, architecture, infrastructure and vendor teams.

- Strong project planning, risk management, governance, facilitation and organisational skills.

- Experience with project budgeting, forecasting, resource planning, vendor management and statements of work.

- Excellent written and verbal communication skills, with the ability to engage effectively with frontline employees, technical teams, vendors and senior leaders.

- Ability to understand technical concepts and translate them into clear business language.

- Demonstrated ability to work independently, manage competing priorities and proactively drive initiatives through to completion.

Preferred Experience

- Experience with Jira, Confluence, Microsoft Teams, SharePoint, Excel and PowerPoint.

- Familiarity with Microsoft Copilot or other enterprise AI productivity tools.

- Experience with enterprise mobile applications, APIs, system integrations and cloud technologies such as AWS.

- Experience with security, vulnerability remediation, production support and release management.

- Experience in courier, logistics, transportation, supply chain or another large-scale operational environment is an asset.

- PMP or an equivalent project management certification is preferred; Agile or product management certification is an asset.

- Deep engineering expertise is not required. However, the successful candidate should be technically comfortable participating in discussions involving mobile application architecture and deployments, APIs, integrations, cloud services, security, testing, production releases and application stability.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Director Technology Network and Transportation
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Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected] . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .