About this role
About the Role
Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value.
What You'll Do
- Manage customer accounts throughout their lifecycle and serve as their primary point of contact.
- Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities.
- Analyze usage and explain how AI can automate processes and deliver measurable impact.
- Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.
- Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
- Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams.
- Coordinate account plans and handovers with Customer Success, Product, and Marketing.
- Help develop account management and expansion practices as the business grows.
What We're Looking For
- At least one year of experience in B2B SaaS sales, account management, or customer success.
- Experience driving upsells, renewals, or expansion revenue within existing accounts.
- Strong product and technical understanding, with an interest in AI and machine learning.
- Native-level German fluency for customer calls, reviews, and demonstrations.
- A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.
Compensation & Benefits
On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.