About this role
At Hyundai Carson , were proud to represent one of the most innovative and rapidly growing brands in the automotive industry. We are committed to delivering exceptional service and creating a positive customer experience at every turn. As we continue to grow, we are looking for a highly motivated and detail-oriented Warranties Administrator to join our Hyundai service team.
Position Overview:
The Hyundai Warranties Administrator ensures accurate and timely submission of warranty claims to Hyundai Motor America (HMA) and applicable third-party providers. This role is crucial in maintaining manufacturer compliance, maximizing warranty reimbursement, and supporting our service team in delivering excellence.
Key Responsibilities:
- Accurately process and submit warranty claims in accordance with Hyundai Motor America (HMA) policies and procedures
- Audit repair orders for accuracy, proper documentation, and warranty eligibility
- Monitor open claims and follow up on unpaid or rejected submissions
- Maintain up-to-date knowledge of Hyundai technical service bulletins, recalls, and warranty coverage changes
- Liaise with HMA personnel to resolve disputes or inconsistencies
- Coordinate with technicians, service advisors, and management to ensure clear communication and efficient processing
- Reconcile warranty credits and prepare reports for management
What Were Looking For:
- Attention to Detail: Accuracy in documentation and submission is essential to success in this role
- Diligent and Hard-Working: Youre thorough, persistent, and committed to getting it right the first time
- Team-Oriented Under Pressure: You remain calm and collaborative in a fast-paced dealership environment
- Strong Work Ethic: You take pride in your work and follow through consistently
- Previous experience with Hyundai warranty systems (WebDCS) or dealership DMS platforms (Dealertrack DMS, CDK, Reynolds & Reynolds, etc.) is highly desirable
- Strong organizational, communication, and computer skills
- Prior dealership or manufacturer warranty experience required
What We Offer:
- Competitive pay between $60,000 – $100,000, commensurate with experience
- Health, dental, and vision insurance
- Paid time off, holidays, and 401(k) with match
- Employee discounts on vehicles, parts, and services
- Professional training and growth opportunities within the Hyundai network