About this role
The Processing Specialist I is responsible for maintaining knowledge of and implementing processes for payment products including development, balancing, settlement, and support systems for such products.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs a variety of daily tasks associated with the Payments and Prepaid products, including but not limited to: reviewing reports, preparing correspondence, and settlement.
- Assist with correspondence related to the ITS Prepaid Payroll program.
- Assists clients with inquiries and/or problem resolution in a professional and composed manner, research to identify and resolve problems in a timely matter and escalate to supervisor as appropriate.
- Assist and provide support to others in the department during absences.
Non-Essential Functions: Performs other duties as assigned.
Qualifications
EDUCATION AND/OR EXPERIENCE
- Associate degree in a business-related field, required.
- 1-3 years’ experience as a teller, or similar role in a retail banking environment, or alternate work-related experience of 3+ years, required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.
- Advanced data entry accuracy and attention to detail required.
- Experience using Microsoft Office; highly proficient with Microsoft Excel.
- Independent critical reasoning.
- Excellent verbal, written, and interpersonal communication skills.