Product Manager

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are

In this position...

As the Salesforce Technical Product Manager in Global CRM team, you will own the technical delivery roadmap for our Ford Integrated Services products revenue-generating tools . You will act as the strategic link between our Sales, Marketing, and Operations stakeholders and engineering teams.

We are seeking a strategic leader who excels in navigating high-ambiguity environments and can translate abstract visions into the concrete technical requirements needed to build "0 to 1" solutions from inception to launch. Beyond managing core Sales and Marketing Clouds, you will spearhead complex data flows between Salesforce and our in-house enterprise data lakes. As a forward-thinking platform owner, you will actively foster innovation by identifying, setting up, and steering Proof of Concepts (PoCs) to evaluate emerging technologies and optimize our tech stack.

Based in Chennai, this is a hybrid position with a requirement to be onsite four or more days per week.

- Bachelor’s degree or equivalent combination of relevant education and experience
- 5+ years of working in Agile/Scrum methodologies with tools like JIRA/Rally
- Deep understanding CRM/Salesforce architecture (Sales Cloud, Marketing Cloud, Multi-tenancy, Mulesoft APIs/Integrations, Agentforce, batch data ingestion, etc.
- 9+ years of Product Management experience, with at least 5+ years specifically focused on the Salesforce/CRM ecosystem

Even better, you may have

- Master’s degree in Computer Science, Engineering, Information Systems, or a related field
- Exceptional verbal and written communication skills, with a proven ability to articulate the ‘how’ and ‘why’ behind technical decisions to both technical and non-technical audiences. You can navigate complex stakeholder landscapes and build consensus around platform priorities
- Salesforce Certifications: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Certified Scrum Product Owner (CSPO) or Agile Certified Professional (PMI-ACP) are a significant plus
- DevOps Knowledge or experience with Salesforce DX and automated testing frameworks (e.g., Copado, Jenkins)