BMS Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key responsibilities

A) BMS Operations, Exploitation & Reliability (primary)

- Operate & “exploit” BMS for performance Continuously optimize HVAC plant and building controls through setpoint tuning, schedules, PID/logic adjustments, demand control strategies, and alarm rationalization.
- Drive energy and comfort performance using trend analytics, baselining, and seasonal strategy changes.

- Advanced troubleshooting & root-cause analysis Lead diagnosis of recurring alarms, equipment trips, communication failures, and control loop instability.
- Perform end-to-end fault isolation across field devices (sensors/actuators/VFDs), controllers/DDCs/PLCs, gateways, and supervisory servers.
- Use trends, histories, packet/network checks, and point-to-point validation to determine true root cause (not symptom closure).

- System health, availability & lifecycle management Ensure uptime and resilience of BMS servers, workstations, databases, historian/trending, backups/restore validation, and user access controls.
- Manage preventive maintenance for BMS infrastructure (panels, power supplies, UPS, network switches where applicable, controller firmware, etc.).
- Maintain cybersecurity hygiene in coordination with IT (segmentation, access rights, patch/firmware planning as permitted, password management, audit trails).

- Alarm management & operational governance Build/maintain alarm philosophy: prioritization, thresholds, delays, suppression rules, escalation matrices, and on-call/response routines.
- Improve operator effectiveness through dashboards, SOPs, runbooks, and shift handover quality.

- Vendor/OEM and SLA management Lead BMS AMC/vendor performance (response time, fix quality, spares readiness, documentation completeness).
- Validate OEM recommendations, ensure technical correctness, and prevent unnecessary replacements.

- Documentation & compliance readiness Maintain accurate as-built drawings, point lists, network architecture, controller programs/versions, cause-effect matrices, and change logs.
- Support audits and internal reviews through evidence-based records (backups, trend logs, incident RCA, maintenance logs).

B) Projects / Enhancements (secondary but essential)

- Deliver BMS upgrades and minor projects Manage enhancements such as new floor/area integrations, sensor additions, control logic modifications, dashboard/reporting buildouts, alarm rationalization projects, and server/workstation refresh support.
- Own scope, requirements, vendor coordination, site execution planning, and handover.

- Commissioning, testing & handover Create and execute commissioning plans: point-to-point checks, functional testing, trend verification, and UAT with stakeholders.
- Ensure clean handover package: updated as-builts, programs, backups, O&M, training, and SOPs.

- Support larger MEP/fit-out initiatives Partner with project teams to ensure BMS design compliance, integration feasibility, and maintainability.
- Review control drawings, IO schedules, network designs, and sequences of operation.

Key deliverables / KPIs (examples)

- Reduction in repeat alarms and nuisance alarms (alarm rationalization effectiveness)
- MTTR improvement for BMS-related incidents; quality of RCA closure
- BMS uptime/availability; backup/restore success rate
- Energy performance improvements attributable to controls optimization (where metering supports)
- On-time delivery of BMS enhancements/projects with compliant documentation handover
- Vendor SLA adherence and first-time-fix rate

Required qualifications & experience

- Experience:  Typically 8–12+ years in BMS/IBMS operations, with multi-site exposure preferred; at least 3–5 years in a lead/manager role.
- Education:   BE/BTech in Electrical, Mechanical, Instrumentation, Electronics, or equivalent.
- Core technical skills: Strong hands-on in BMS platforms (any major OEM acceptable), including supervisory layer, DDC/controller level, and field integration.
- Protocols & integration:  BACnet (IP/MS-TP), Modbus (TCP/RTU), OPC , Lon (if legacy), gateways and multi-vendor integration.
- HVAC control concepts: AHU/PAHU, VAV, chillers, pumps, cooling towers, heat exchangers; control loops, sequencing, interlocks.
- Networking fundamentals relevant to BMS: IP addressing, VLAN basics (as applicable), switch ports, latency/packet loss troubleshooting, basic cybersecurity coordination.
- Trend analysis, reporting, and data-driven troubleshooting.

Preferred / nice-to-have

- Exposure to  DC-grade critical environments  or high-availability buildings, command centers, or regulated workplaces.
- Experience implementing  analytics/FDD  tools or advanced dashboards.
- Project management capability (basic scheduling, BOQ review, vendor evaluation, change control).
- Certifications (nice to have): OEM BMS certifications, PMP/Prince2 (lightweight), energy management fundamentals.

Behavioral competencies

- Strong ownership and calm incident handling; can lead from the front during outages.
- Structured problem solving (hypothesis → test → isolate → validate fix → prevent recurrence).
- Stakeholder management across engineering, IT, security, and vendors.
- Clear communication: converts technical issues into business impact and action plans.

Work conditions

- Portfolio travel across West India sites as required.
- On-call support for critical incidents/escalations (define roster as per operating model).

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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