Manager - Support at Home Care

Your Role as Manager - Support at Home Care

This leadership role is responsible for the operational performance of Home Care services, ensuring Care Partners deliver high-quality, consumer-directed care that meets Clinical Governance requirements, Aged Care Quality Standards, and all relevant legislative obligations.

Leading a geographically dispersed workforce, you will drive service delivery excellence, workforce performance, client outcomes, and operational efficiency across multiple sites. You will monitor key performance indicators, support resource planning, manage service delivery risks, and implement continuous improvement initiatives that enhance both customer experience and business performance.

Working collaboratively with other operational leaders, you will identify opportunities to streamline processes, improve productivity, and ensure services are delivered safely, effectively, and in line with organisational objectives.

Based from one of WMQ's central hubs, this role requires regular oversight and leadership across multiple locations to maintain consistent service standards and operational excellence.

- Lead, develop and maintain a high-performing team focused on delivering exceptional client outcomes and service excellence.
- Provide operational leadership and support to Care Partners, including oversight of client portfolios, workload allocation and client feedback to ensure quality, compliant service delivery.
- Manage all people leadership responsibilities, including onboarding, training, leave management, performance reviews, coaching and development.
- Partner with internal stakeholders to identify and implement training and compliance initiatives that enhance capability and improve service outcomes.
- Review and monitor operational processes, identifying opportunities for continuous improvement to drive efficiency, consistency and service quality.
- Contribute to the development and achievement of strategic business objectives and budget targets within Home Care Services.
- Identify and pursue opportunities for service growth across multiple funding streams, including Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and the Queensland Community Support Scheme (QCSS).
- Drive workforce utilisation and productivity to optimise service delivery, client outcomes and revenue performance.
- Build and maintain strong relationships with internal and external stakeholders to support service delivery and organisational objectives.
- Lead initiatives that enhance operational performance, support sustainable growth and strengthen community-based care services.

What We Offer

- Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions
- Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being

What We’re Looking For

- Demonstrated experience in a senior leadership or management role within aged care, community services or a related human services environment.
- Certificate III in Individual Support (Ageing) or a related qualification.
- Strong operational knowledge of Community Aged Care and Home Care services, with the ability to effectively manage diverse teams and service delivery functions.
- Proven leadership experience with a track record of building, developing and leading high-performing teams.
- Demonstrated ability to manage quality service delivery and achieve positive outcomes for clients, stakeholders and the organisation.
- Excellent verbal and written communication skills, with the ability to engage effectively with employees, clients and key stakeholders.
- Strong administrative, reporting and record management skills, with experience using client management systems such as Comcare or similar platforms.
- Ability to balance operational priorities, compliance requirements and workforce performance to achieve service, financial and quality outcomes.
- Strong problem-solving, decision-making and continuous improvement skills within a service delivery environment.
- Understanding of relevant aged care legislation, quality standards and compliance requirements.

A Valuable Addition, Yet Not a Must-Have!

- Relevant tertiary qualification in a professional Allied Health discipline (Social Work, Psychology) and registration with associated regulatory body and in addition to be working towards, relevant post graduate qualifications.
- Certificate IV in Ageing Support.

Essential Requirements

- Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
- Relevant probity checks required by legislation and WMQ Limited policy.
- Current Driver’s Licence and willingness to travel for work

Apply Now!

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