Personal Risk Services Lead

Purpose of the Role

Drive the strategic direction, operational performance, and profitable growth of Chubb's Personal Risk Services team. This role is the primary steward of Chubb's high-net-worth personal lines proposition, ensuring world-class products, services, and client experiences that differentiate Chubb in the marketplace. The role holder will work in close partnership with Distribution, Claims, Actuarial, Reinsurance, and Corporate functions to deliver sustainable, long-term value.

Key Accountabilities & Responsibilities

You will manage the day-to-day team of underwriters, distribution channels, and independent distribution partners of the Personal Risk Services portfolio for Chubb Singapore. This role will contribute to the overall growth and profitability of the department. You will report directly to the Head of International Personal Lines.

Strategic Leadership & Business Management

- Own full P&L accountability, including premium volume, loss ratio, expense ratio, and combined ratio performance.
- Monitor market trends, competitive dynamics, and emerging risks to continuously refine the business strategy.
- Lead annual planning, budgeting, and forecasting cycles in collaboration with the Head of International Personal Lines.

Underwriting & Portfolio Management

- Ensure the quality and consistency of underwriting decisions across all segments and geographies.
- Partner with the regional team to develop and refine rating methodologies, pricing adequacy, and profitability models.

Distribution & Business Development

- Build and maintain strong relationships with independent agents, brokers, and affinity partners to drive new business and retention.
- Identify and develop new distribution channels and partnership opportunities consistent with the high-net-worth segment strategy.
- Champion a client-centric approach, ensuring service levels and underwriting responsiveness meet or exceed market expectations.
- Represent Chubb at industry forums, broker events, and client engagements.
- Champion an exceptional client experience for high-net-worth policyholders, from onboarding through claims resolution.

People Leadership & Culture

- Lead, develop, and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.

Requires Skills & Experience

- Experience in constructing portfolio analysis (P&L’s, trend mapping, performance reviews), evaluating the results and providing recommended actions/feedback.
- Solid experience of dealing with multiple distribution channels (agents, brokers, direct group, sponsor and bancassurance partners)
- Effective communication & interpersonal skills to work effectively with external and internal (locally and regionally) stakeholders
- Experience working (10+ years) in personal lines insurance, with a strong preference for commercial property, high-net-worth or affluent segment expertise.
- Deep technical knowledge of high-net-worth or property underwriting, pricing, and product management.
- Track record of managing high-performing teams in a complex, matrixed organization.
- Excellent stakeholder management skills, with the ability to communicate with multiple disciplines.