About this role
At Texas Children’s Hospital, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.
We are searching for a Front Office Specialist II - TCP Westwood - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims while working collaboratively with other members of the Healthcare Team.
Think you’ve got what it takes?
- Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier
- Knowledge of related OSHA guidelines and requirements
- Knowledge of general office tasks, confidentiality, medical terminology and managed care referral processes.
- HS diploma or GED
- 2 years related experience in an office like setting
"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "
Demonstrates SMILES and AIDET philosophies to patients, families and coworkers
- Acknowledges the customer
- Identifies self
- Gives customer a time expectation
- Keeps customers informed by explaining all tasks, processes and procedures
- Thank the customer
- Adheres to Standards of Behavior
- Tasks are measured by observation of evaluator