About this role
Job Requirements
About the Role
The Lead Product Manager – Loyalty & Alliances is responsible for developing and executing the product roadmap for FIRST Rewards, evolving it from a Minimum Viable Product (MVP) to a comprehensive, best-in-class rewards platform. The role involves defining and monitoring product KPIs, prioritizing stakeholder requirements, and making strategic decisions based on user data and feedback. The incumbent will lead daily operations, resolve queries and bugs, and collaborate across teams to ensure program excellence and alignment with business goals.
Key Responsibilities
Primary Responsibilities
- Create product roadmap for FIRST Rewards from MVP to a full-fledged pan-bank and best-in-class rewards platform.
- Define and monitor product KPIs and take tactical decisions to improve alignment with business goals.
- Prioritize and execute requirements from various stakeholders and monitor product sprint actions.
- Generate insights from user data and voice of customer (VOC) to make strategic decisions on product features.
- Lead day-to-day activities including bug recognition, query resolution, and operational challenges.
- Recommend promotional and marketing strategies to drive business goals and ensure program excellence.
Secondary Responsibilities
- Source, negotiate, and finalize deals and offer constructs by liaising with alliance partners or brands directly.
- Analyze and monitor performance of offers and make suitable modifications; publish periodic dashboards and MIS to business.
- Manage partner contracts and ensure timely receipt of payments.
- Liaise with business teams to promote sourced offers.
- Ensure compliance with legal guidelines while running offer promotions.
What We Are Looking For
Education
- Bachelor’s degree in a relevant field.
- MBA degree in a relevant field.
Experience
- Proven 5 years of experience in product management, particularly in loyalty and alliance programs.
Skills and Attributes
- Strong analytical skills and ability to generate insights from data.
- Excellent negotiation and stakeholder management skills.
- Ability to manage day-to-day operations and resolve issues within expected turnaround time.
- Strategic thinking and decision-making capabilities.
- Strong communication and collaboration skills.
- Attention to detail and commitment to compliance.