Administrator- 9 Month Fixed Term

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.

For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.

Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.

By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.

This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

Wood Mackenzie
Intelligence Connected

WoodMac.com

Wood Mackenzie Brand Video

Wood Mackenzie Values

- Inclusive – we succeed together
- Trusting – we choose to trust each other
- Customer committed – we put customers at the heart of our decisions
- Future Focused – we accelerate change
- Curious – we turn knowledge into action

This office-based role is to provide comprehensive administrative support to the business, collaborating with colleagues across different functions and within the global Administration team to ensure a smooth support service is provided to the business.

Main Responsibilities

- Work closely with other Administrators to share best practice and ensure comprehensive administrative support to the business

- Pick up, log and resolve requests raised through Service Now, following established procedures, agreed service levels and keeping colleagues updated on progress

- Manage own ticket workload, prioritising effectively, keeping records accurate and up to date and escalating requests that fall outside standard procedures

- Arrange travel and accommodation for colleagues across the business, including flights, hotels, visa documentation and office notification forms.

- Manage completion of due diligence questionnaires, liaising with subject matter experts internally to gather accurate company information and reviewing all documentation for accuracy and completeness before submission

- Assist colleagues with expense claims, as required

- Assist with catering requirements for client meetings, in-office sales client briefings and marketing events, including preparing of name tags and registration

- Welcome client visitors and visiting colleagues from other Wood Mackenzie offices, creating a positive impression in support of the Wood Mackenzie brand

- Provide administrative cover for other administrators and receptionist as required

- Provide general administrative support as required, including collating/formatting information, binding, couriering and other in-office admin duties

- As part of new joiner onboarding, provide on-site and virtual local orientation sessions as required

- Update and maintain process guides, knowledge articles, templates and records, using the systems and digital tools provided

- Order office consumables as needed

- Any other duties as required of the role

About You

- You are passionate about customer service and enjoy building and maintaining strong relationships with peers and stakeholders across the business

- Thrive in both collaborative team environments and when working independently

- Excellent communication skills, both written and verbal

- Well organised, prioritises tasks effectively and pays close attention to detail

- Willing to take initiative and progress current skill set

- Good working knowledge of digital tools including AI-enabled tools and Microsoft 365 applications  such as Outlook, Word and Excel

- Works well in a fast-paced environments where tight deadlines are common

- Adapt to change quickly and enjoys learning

- Experience with systems such as SAP Concur and ServiceNow is preferable

- Experience providing administrative support to large teams in a professional environment is preferable

Expectations

- This role is office based and the successful candidate will be expected to work the majority of their working week from one of our offices

- This position is full time and requires flexible working hours

- As a key contact for all team members, the candidate should be a great communicator with a proactive approach.

- The candidate should be comfortable working in an intensive environment where tight deadlines are a regular occurrence

- Excellent organization, adaptability and prioritisation skills will be needed to succeed in this position

- The candidate should have a customer-orientated approach

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Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity) , national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov