About this role
Job Requirements
Role/ Job Title: Sales Trainer
Job Purpose:
Experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. We are looking to hire a Sales Trainer with strong field sales and training experience. Please consider the below criteria while sourcing profiles.
Roles & Responsibilities
- Prepare new sales representatives through orientation on sales processes and products in a call centre.
- Develop individual coaching plans and drive orientation programs along with senior representatives.
- Conduct practice/exercise sessions for new and existing sales employees.
- Observe sales interactions and capture feedback, results, and post-training performance.
- Handle OJT and drive trainees towards defined productivity targets.
- Support initiatives to manage and reduce attrition among Officers by adopting relevant industry best practices.
- Build and maintain an engaging learning environment that helps attract and retain talent.
- Drive IDFC FIRST’s customer-first culture by reinforcing high servicing standards and customer delight.
- Use role plays, engagement scripts, peer-learning approaches, and industry best practices to enhance training effectiveness.
- Continuously upgrade product, sales, and industry knowledge through relevant learning opportunities and professional publications.
Education Qualification:
Graduation: B.Com (Bachelor in Commerce) / B.A. (Bachelor of Arts) / B.Sc (Bachelor of Science) / BBA (Bachelor of Business Administration / BCA (Bachelor of Computer Applications)
Experience: Minimum of 2- 3 years of experience in Training/ Exposure to Banking is an added advantage